Mortgage -- Closing on a mortgage -- Complaint #9755297
Complaint Overview
Complaint ID: 9755297
Company: Fb Financial Corporation
Product: Mortgage
Sub-Product: Conventional home mortgage
Issue: Closing on a mortgage
Sub-Issue: Changes in loan terms during or after closing
State: Alabama
ZIP Code: 35023
Date Received: 2024-08-08T12:00:00-05:00
Date Sent to Company: 2024-08-08T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Older American
Consumer Narrative
After the purchase of my home, it became apparent to me that the transaction has cost me more harm than good. Purchasing a home should be a wonderful investment, but soon after moving in, I found that it was not the case for me. Once I determined that the builder that was introduced to me was not going to honor the builders warranty, I proceeded to do more investigation into the sale transaction and what was intentionally not disclosed to me. It has taken time to get to this point because my first priority was to take care of the hazards on the property to keep my family and me safe. I contend that FirstBank Mortgage switched me to a loan program that I did not request without sufficient prior notice. I contend that FirstBank Mortgage switched me to a minority program strictly because I am a minority. I contend that FirstBank Mortgage took the minority program as an opportunity to increase the mortgage rate. I contend that FirstBank Mortgage, through their negligence, did not verify/confirm that the builder they advertised as their preferred builder had a license to build in the state of Alabama or they do not verify/confirm builders licenses for loans that are specifically for minorities. I contend that through this negligence FirstBank Mortgage allowed my family, my pet, my property, and me to be put in harm by supporting a builder that was doing business outside the laws of the state of Alabama. I contend that FirstBank Mortgage contributed to/caused monetary harm since I had to correct issues that were not honored through the warranty. My current out of pocket is {$14000.00} just to prevent water from entering the yard on to the homes foundation and to remove the hazards ( rocks, bricks and debris covered with grass netting ). I will also need to correct the front yard due to standing water due to improper grading. estimate is over {$10000.00}. I could not use my back yard for a year because I feared that any visitors, my pet, and me could be harmed. The county tax inspector indicated that my property would be devalued because of the condition of the yard. The tax assessment was done before I had a chance to correct the issues. Questions about flooring never answered. Flooring is buckling and the estimated cost to replace is over {$10000.00}. At this point I have no idea what other issues may surface due to negligence. I contend that FirstBank Mortgage contributed to/caused emotional harm. Now I am at this point of filing my complaint with the Consumer Financial Protection Bureau not only for myself but also for any future customers of FirstBank Mortgage.
Frequently Asked Questions
What is Complaint #9755297 about?
Complaint #9755297 was filed against Fb Financial Corporation regarding Mortgage specifically about Closing on a mortgage. It was received by the CFPB on 2024-08-08T12:00:00-05:00.
How did Fb Financial Corporation respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Mortgage) and describe your issue in detail.
Can I see other complaints against Fb Financial Corporation?
Yes, visit the Fb Financial Corporation company profile at readthecomplaint.com/company/fb-financial-corporation to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.