Mortgage -- Trouble during payment process -- Complaint #6283408
Complaint Overview
Complaint ID: 6283408
Company: Fb Financial Corporation
Product: Mortgage
Sub-Product: Conventional home mortgage
Issue: Trouble during payment process
State: Pennsylvania
ZIP Code: 19147
Date Received: 2022-12-05T12:00:00-05:00
Date Sent to Company: 2022-12-05T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Older American
Consumer Narrative
Hi, the servicing for my loan was transferred and during the process the old company lost my payment and reported my loan as delinquent. This dropped my credit score by XXXX points. From my credit report : Account Name Account Number Balance Monthly Payment XXXX XXXX {$0.00} Account XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX Phone ( XXXX ) XXXX Date Opened XX/XX/XXXX Responsibility Joint Account Account Type Mortgage Account Loan Type XXXX XXXX XXXX XXXX Date Updated XX/XX/XXXX Payment Received {$0.00} Last Payment Made XX/XX/XXXX Pay Status >Transferred ; was 30 days past due date<
Frequently Asked Questions
What is Complaint #6283408 about?
Complaint #6283408 was filed against Fb Financial Corporation regarding Mortgage specifically about Trouble during payment process. It was received by the CFPB on 2022-12-05T12:00:00-05:00.
How did Fb Financial Corporation respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Mortgage) and describe your issue in detail.
Can I see other complaints against Fb Financial Corporation?
Yes, visit the Fb Financial Corporation company profile at readthecomplaint.com/company/fb-financial-corporation to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.