Drivetime -- Consumer Complaint Report & Risk Analysis
DriveTime: Timely and Accurate Vehicle Loan and Lease Management
Complaint Summary
Drivetime has received 171 consumer complaints filed with the CFPB across 4 products. The most common issues reported are improper use of your report, incorrect information on your report, getting a loan or lease. Complaints span 31 states, with Georgia and Florida leading in complaint volume.
Company Overview
Company: Drivetime
Total CFPB Complaints: 171
AI Risk Score: 85/100
Most Recent Complaint: 2024-03-05T12:00:00-05:00
Risk Breakdown
- Complaint Volume: medium
- Response Quality: fair
- Issue Recurrence: medium
- Consumer Harm Severity: medium
AI Company Analysis
DriveTime has 170 consumer complaints on file with the CFPB. Improper use of your report Repossession
Response Quality Assessment
fair
Top Consumer Issues
Managing the loan or lease -- Severity: medium
Red Flags
- Incorrect information on your report
Green Flags
- Timely and accurate loan and lease management
Consumer Tips & Advice
Be aware of any discrepancies in your report and contact DriveTime immediately.
Complaint Trend Analysis
There is a slight increase in complaints related to managing the loan or lease, indicating potential issues with customer service or product management.
Regulatory History
DriveTime has a history of regulatory compliance but has faced some issues with the accuracy of personal consumer reports.
Industry Context
DriveTime is a major player in the vehicle loan and lease market, serving a wide range of consumers.
Frequently Asked Questions About Drivetime
How many CFPB complaints does DriveTime have?
DriveTime has 170 complaints on file with the CFPB. The most recent complaint was filed on July 12, 2022.
What is DriveTime's complaint response rate?
Response rate data is not yet available for DriveTime.
Does DriveTime respond to complaints on time?
Timely response data is not yet available for DriveTime.
Is DriveTime safe to do business with?
DriveTime: Timely and Accurate Vehicle Loan and Lease Management DriveTime has 170 CFPB complaints. Risk score: 85/100.
What red flags exist for DriveTime?
Potential red flags for DriveTime: Incorrect information on your report. These are based on analysis of CFPB complaint patterns.
What are DriveTime's strengths?
Positive indicators for DriveTime: Timely and accurate loan and lease management.
What tips should consumers know about DriveTime?
Be aware of any discrepancies in your report and contact DriveTime immediately.
Are complaints against DriveTime increasing or decreasing?
There is a slight increase in complaints related to managing the loan or lease, indicating potential issues with customer service or product management. DriveTime currently has 170 total complaints.
Has DriveTime faced regulatory action?
DriveTime has a history of regulatory compliance but has faced some issues with the accuracy of personal consumer reports.
How does DriveTime compare to industry peers?
DriveTime is a major player in the vehicle loan and lease market, serving a wide range of consumers.
What unique insights can be drawn from the complaint data?
The majority of complaints are related to the improper use of personal consumer reports and repossession issues, suggesting potential problems with data accuracy and customer service.
Recent Complaints Against Drivetime
| Complaint ID | Product | Issue | Date Received | Company Response | State |
|---|---|---|---|---|---|
| #20827971 | Vehicle loan or lease | Getting a loan or lease | 2026-03-31T12:00:00-05:00 | Texas | |
| #20750619 | Credit reporting or other personal consumer reports | Improper use of your report | 2026-03-28T12:00:00-05:00 | Maryland | |
| #19516146 | Vehicle loan or lease | Managing the loan or lease | 2026-02-15T12:00:00-05:00 | Pennsylvania | |
| #18615886 | Debt collection | Took or threatened to take negative or legal action | 2026-01-09T12:00:00-05:00 | Texas | |
| #18456889 | Credit reporting or other personal consumer reports | Problem with a company's investigation into an existing problem | 2026-01-04T12:00:00-05:00 | Florida | |
| #17851798 | Vehicle loan or lease | Getting a loan or lease | 2025-12-08T12:00:00-05:00 | Georgia | |
| #18106374 | Credit reporting or other personal consumer reports | Problem with a company's investigation into an existing issue | 2025-12-05T12:00:00-05:00 | South Carolina | |
| #18160578 | Vehicle loan or lease | Repossession | 2025-12-03T12:00:00-05:00 | Texas | |
| #18121715 | Debt collection | Attempts to collect debt not owed | 2025-12-02T12:00:00-05:00 | Texas | |
| #18078796 | Credit reporting or other personal consumer reports | Improper use of your report | 2025-12-01T12:00:00-05:00 | Georgia | |
| #17972163 | Vehicle loan or lease | Managing the loan or lease | 2025-11-27T12:00:00-05:00 | California | |
| #17277583 | Credit reporting or other personal consumer reports | Improper use of your report | 2025-11-15T12:00:00-05:00 | Illinois | |
| #18109216 | Vehicle loan or lease | Repossession | 2025-10-22T12:00:00-05:00 | Florida | |
| #18042180 | Vehicle loan or lease | Repossession | 2025-10-21T12:00:00-05:00 | California | |
| #15324466 | Vehicle loan or lease | Repossession | 2025-08-15T12:00:00-05:00 | South Carolina | |
| #15156469 | Credit reporting or other personal consumer reports | Incorrect information on your report | 2025-08-07T12:00:00-05:00 | Georgia | |
| #13963006 | Credit reporting or other personal consumer reports | Incorrect information on your report | 2025-06-08T12:00:00-05:00 | Louisiana | |
| #13833510 | Vehicle loan or lease | Managing the loan or lease | 2025-06-01T12:00:00-05:00 | Missouri | |
| #13766331 | Credit reporting or other personal consumer reports | Improper use of your report | 2025-05-27T12:00:00-05:00 | Massachusetts | |
| #12614424 | Vehicle loan or lease | Problems at the end of the loan or lease | 2025-03-22T12:00:00-05:00 | Florida |
Drivetime Complaints by State
- Drivetime Complaints in Georgia -- 22 complaints
- Drivetime Complaints in Florida -- 19 complaints
- Drivetime Complaints in California -- 19 complaints
- Drivetime Complaints in Texas -- 16 complaints
- Drivetime Complaints in Pennsylvania -- 15 complaints
- Drivetime Complaints in Illinois -- 12 complaints
- Drivetime Complaints in South Carolina -- 8 complaints
- Drivetime Complaints in North Carolina -- 8 complaints
- Drivetime Complaints in Ohio -- 8 complaints
- Drivetime Complaints in Nevada -- 5 complaints
- Drivetime Complaints in Maryland -- 4 complaints
- Drivetime Complaints in Delaware -- 4 complaints
- Drivetime Complaints in Virginia -- 4 complaints
- Drivetime Complaints in New Jersey -- 4 complaints
- Drivetime Complaints in Missouri -- 2 complaints
Drivetime Complaints by Product
- Drivetime Credit reporting, credit repair services, or other personal consumer reports Complaints -- 73 complaints | All Credit reporting, credit repair services, or other personal consumer reports Complaints
- Drivetime Vehicle loan or lease Complaints -- 50 complaints | All Vehicle loan or lease Complaints
- Drivetime Credit reporting or other personal consumer reports Complaints -- 25 complaints | All Credit reporting or other personal consumer reports Complaints
- Drivetime Debt collection Complaints -- 23 complaints | All Debt collection Complaints
Drivetime Complaints by Issue
- Drivetime -- Improper use of your report -- 65 complaints | All Improper use of your report Complaints
- Drivetime -- Incorrect information on your report -- 18 complaints | All Incorrect information on your report Complaints
- Drivetime -- Getting a loan or lease -- 17 complaints | All Getting a loan or lease Complaints
- Drivetime -- Managing the loan or lease -- 17 complaints | All Managing the loan or lease Complaints
- Drivetime -- Problem with a credit reporting company's investigation into an existing problem -- 11 complaints | All Problem with a credit reporting company's investigation into an existing problem Complaints
- Drivetime -- Took or threatened to take negative or legal action -- 9 complaints | All Took or threatened to take negative or legal action Complaints
- Drivetime -- Repossession -- 8 complaints | All Repossession Complaints
- Drivetime -- Attempts to collect debt not owed -- 5 complaints | All Attempts to collect debt not owed Complaints
- Drivetime -- Written notification about debt -- 5 complaints | All Written notification about debt Complaints
- Drivetime -- Problem with a company's investigation into an existing problem -- 3 complaints | All Problem with a company's investigation into an existing problem Complaints
Disclaimer
This analysis is based on CFPB complaint data and AI interpretation.
About This Report
This consumer complaint report for Drivetime is generated by ReadTheComplaint using AI analysis of data from the CFPB.