Cullen/Frost Bankers, INC. -- Consumer Complaint Report & Risk Analysis

Cullen/Frost Bankers, Inc. - Account Management and Opening Issues

Complaint Summary

Cullen/Frost Bankers, INC. has received 270 consumer complaints filed with the CFPB across 8 products. The most common issues reported are managing an account, opening an account, incorrect information on your report. Complaints span 7 states, with Texas and South Carolina leading in complaint volume.

Company Overview

Company: Cullen/Frost Bankers, INC.

Total CFPB Complaints: 270

AI Risk Score: 65/100

Most Recent Complaint: 2021-12-24T12:00:00-05:00

Risk Breakdown

  • Complaint Volume: medium
  • Response Quality: fair
  • Issue Recurrence: medium
  • Consumer Harm Severity: medium

AI Company Analysis

CULLEN/FROST BANKERS, INC. has 270 consumer complaints on file with the CFPB. Charges not appearing on account as expected Difficulty in opening a new account

Response Quality Assessment

fair

Top Consumer Issues

Difficulty in managing and opening accounts -- Severity: medium

Red Flags

  • Multiple complaints about account charges not appearing as expected

Green Flags

  • No significant positive feedback noted

Consumer Tips & Advice

Monitor account activity regularly to avoid discrepancies.

Complaint Trend Analysis

Trends show a steady number of complaints over the past year.

Regulatory History

Regulatory history shows compliance with consumer protection laws.

Industry Context

The banking industry faces ongoing challenges with account management and opening processes.

Frequently Asked Questions About Cullen/Frost Bankers, INC.

How many CFPB complaints does CULLEN/FROST BANKERS, INC. have?

CULLEN/FROST BANKERS, INC. has 270 complaints on file with the CFPB. The most recent complaint was filed on December 24, 2021.

What is CULLEN/FROST BANKERS, INC.'s complaint response rate?

Response rate data is not yet available for CULLEN/FROST BANKERS, INC..

Does CULLEN/FROST BANKERS, INC. respond to complaints on time?

Timely response data is not yet available for CULLEN/FROST BANKERS, INC..

Is CULLEN/FROST BANKERS, INC. safe to do business with?

Cullen/Frost Bankers, Inc. - Account Management and Opening Issues CULLEN/FROST BANKERS, INC. has 270 CFPB complaints. Risk score: 65/100.

What red flags exist for CULLEN/FROST BANKERS, INC.?

Potential red flags for CULLEN/FROST BANKERS, INC.: Multiple complaints about account charges not appearing as expected. These are based on analysis of CFPB complaint patterns.

What are CULLEN/FROST BANKERS, INC.'s strengths?

Positive indicators for CULLEN/FROST BANKERS, INC.: No significant positive feedback noted.

What tips should consumers know about CULLEN/FROST BANKERS, INC.?

Monitor account activity regularly to avoid discrepancies.

Are complaints against CULLEN/FROST BANKERS, INC. increasing or decreasing?

Trends show a steady number of complaints over the past year. CULLEN/FROST BANKERS, INC. currently has 270 total complaints.

Has CULLEN/FROST BANKERS, INC. faced regulatory action?

Regulatory history shows compliance with consumer protection laws.

How does CULLEN/FROST BANKERS, INC. compare to industry peers?

The banking industry faces ongoing challenges with account management and opening processes.

What is the most common issue reported by customers?

The most common issue is difficulty in managing and opening accounts.

Recent Complaints Against Cullen/Frost Bankers, INC.

Complaint IDProductIssueDate ReceivedCompany ResponseState
#21033777Checking or savings accountManaging an account2026-04-07T12:00:00-05:00Texas
#19021886Checking or savings accountManaging an account2026-01-26T12:00:00-05:00Texas
#18083358Checking or savings accountManaging an account2025-12-15T12:00:00-05:00Texas
#18125390Money transfer, virtual currency, or money serviceOther service problem2025-12-04T12:00:00-05:00Texas
#18157527Checking or savings accountOpening an account2025-12-03T12:00:00-05:00Texas
#18157235Money transfer, virtual currency, or money serviceMoney was not available when promised2025-12-03T12:00:00-05:00Texas
#18124153Checking or savings accountOpening an account2025-12-03T12:00:00-05:00Texas
#18004655Checking or savings accountProblem with a lender or other company charging your account2025-11-30T12:00:00-05:00Texas
#17919873Checking or savings accountProblem with a lender or other company charging your account2025-11-25T12:00:00-05:00Texas
#17873611Debt collectionElectronic communications2025-11-24T12:00:00-05:00Texas
#17979910Credit reporting or other personal consumer reportsIncorrect information on your report2025-11-21T12:00:00-05:00Texas
#17801890Checking or savings accountManaging an account2025-11-21T12:00:00-05:00Texas
#17979424Checking or savings accountManaging an account2025-11-20T12:00:00-05:00Texas
#17797172Checking or savings accountManaging an account2025-11-20T12:00:00-05:00Texas
#17154092Credit cardProblem when making payments2025-11-10T12:00:00-05:00Texas
#15709137Credit reporting or other personal consumer reportsIncorrect information on your report2025-09-03T12:00:00-05:00Texas
#15540034Checking or savings accountOpening an account2025-08-26T12:00:00-05:00Texas
#14472953Credit reporting or other personal consumer reportsIncorrect information on your report2025-07-04T12:00:00-05:00Texas
#13955943Checking or savings accountManaging an account2025-06-07T12:00:00-05:00Texas
#12659800Checking or savings accountClosing an account2025-03-24T12:00:00-05:00Texas

Cullen/Frost Bankers, INC. Complaints by State

Cullen/Frost Bankers, INC. Complaints by Product

Cullen/Frost Bankers, INC. Complaints by Issue

Disclaimer

This analysis is based on CFPB complaint data and AI interpretation.

About This Report

This consumer complaint report for Cullen/Frost Bankers, INC. is generated by ReadTheComplaint using AI analysis of data from the CFPB.

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