Money transfer, virtual currency, or money service -- Other service problem -- Complaint #18125390
Complaint Overview
Complaint ID: 18125390
Company: Cullen/Frost Bankers, INC.
Product: Money transfer, virtual currency, or money service
Sub-Product: Domestic (US) money transfer
Issue: Other service problem
State: Texas
ZIP Code: 77489
Date Received: 2025-12-04T12:00:00-05:00
Date Sent to Company: 2025-12-04T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Older American
Consumer Narrative
I XXXX XXXX dollars to an account at Frost Bank. The person that I XXXX, the money to an account that account has been closed by frost if the account was closed, the money shouldve been sent back to XXXX XXXX my account.
Frequently Asked Questions
What is Complaint #18125390 about?
Complaint #18125390 was filed against Cullen/Frost Bankers, INC. regarding Money transfer, virtual currency, or money service specifically about Other service problem. It was received by the CFPB on 2025-12-04T12:00:00-05:00.
How did Cullen/Frost Bankers, INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Cullen/Frost Bankers, INC.?
Yes, visit the Cullen/Frost Bankers, INC. company profile at readthecomplaint.com/company/cullen-frost-bankers-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.