Axos Financial, INC. -- Consumer Complaint Report & Risk Analysis
Challenges in Managing and Opening/Closing Accounts
Complaint Summary
Axos Financial, INC. has received 637 consumer complaints filed with the CFPB across 11 products. The most common issues reported are managing an account, closing an account, trouble during payment process. Complaints span 43 states, with California and Florida leading in complaint volume.
Company Overview
Company: Axos Financial, INC.
Total CFPB Complaints: 637
AI Risk Score: 73/100
Most Recent Complaint: 2025-07-19T12:00:00-05:00
Risk Breakdown
- Complaint Volume: medium
- Response Quality: fair
- Issue Recurrence: medium
- Consumer Harm Severity: medium
AI Company Analysis
AXOS FINANCIAL, INC. has 633 consumer complaints on file with the CFPB. Challenges in managing accounts and loans Issues with account openings and closings
Response Quality Assessment
fair
Top Consumer Issues
Difficulties in managing and opening/closing accounts -- Severity: medium
Red Flags
- Multiple complaints about account management and opening/closing processes
Green Flags
- No significant positive feedback noted
Consumer Tips & Advice
Consumers should be cautious when managing or opening/closing accounts with AXOS FINANCIAL, INC.
Complaint Trend Analysis
There is a consistent trend of complaints related to account management and opening/closing processes.
Regulatory History
Regulatory history shows no major violations but suggests room for improvement in customer service.
Industry Context
AXOS FINANCIAL, INC. offers a range of financial products but faces challenges in customer service areas.
Frequently Asked Questions About Axos Financial, INC.
How many CFPB complaints does AXOS FINANCIAL, INC. have?
AXOS FINANCIAL, INC. has 633 complaints on file with the CFPB. The most recent complaint was filed on June 8, 2021.
What is AXOS FINANCIAL, INC.'s complaint response rate?
Response rate data is not yet available for AXOS FINANCIAL, INC..
Does AXOS FINANCIAL, INC. respond to complaints on time?
Timely response data is not yet available for AXOS FINANCIAL, INC..
Is AXOS FINANCIAL, INC. safe to do business with?
Challenges in Managing and Opening/Closing Accounts AXOS FINANCIAL, INC. has 633 CFPB complaints. Risk score: 73/100.
What red flags exist for AXOS FINANCIAL, INC.?
Potential red flags for AXOS FINANCIAL, INC.: Multiple complaints about account management and opening/closing processes. These are based on analysis of CFPB complaint patterns.
What are AXOS FINANCIAL, INC.'s strengths?
Positive indicators for AXOS FINANCIAL, INC.: No significant positive feedback noted.
What tips should consumers know about AXOS FINANCIAL, INC.?
Consumers should be cautious when managing or opening/closing accounts with AXOS FINANCIAL, INC.
Are complaints against AXOS FINANCIAL, INC. increasing or decreasing?
There is a consistent trend of complaints related to account management and opening/closing processes. AXOS FINANCIAL, INC. currently has 633 total complaints.
Has AXOS FINANCIAL, INC. faced regulatory action?
Regulatory history shows no major violations but suggests room for improvement in customer service.
How does AXOS FINANCIAL, INC. compare to industry peers?
AXOS FINANCIAL, INC. offers a range of financial products but faces challenges in customer service areas.
What unique insight can be gained from the complaint data?
The data highlights recurring issues with account management and opening/closing processes, indicating a potential need for improved customer service training and support systems.
Recent Complaints Against Axos Financial, INC.
| Complaint ID | Product | Issue | Date Received | Company Response | State |
|---|---|---|---|---|---|
| #21443786 | Checking or savings account | Opening an account | 2026-04-18T12:00:00-05:00 | Florida | |
| #20962284 | Checking or savings account | Managing an account | 2026-04-05T12:00:00-05:00 | Arizona | |
| #20371249 | Checking or savings account | Managing an account | 2026-03-17T12:00:00-05:00 | Georgia | |
| #20064622 | Checking or savings account | Opening an account | 2026-03-06T12:00:00-05:00 | New York | |
| #20056201 | Checking or savings account | Opening an account | 2026-03-06T12:00:00-05:00 | Virginia | |
| #19857974 | Checking or savings account | Closing an account | 2026-02-27T12:00:00-05:00 | Colorado | |
| #19721646 | Mortgage | Trouble during payment process | 2026-02-23T12:00:00-05:00 | California | |
| #19210639 | Vehicle loan or lease | Managing the loan or lease | 2026-02-02T12:00:00-05:00 | Texas | |
| #19021983 | Checking or savings account | Managing an account | 2026-01-26T12:00:00-05:00 | California | |
| #18667046 | Checking or savings account | Managing an account | 2026-01-12T12:00:00-05:00 | North Carolina | |
| #17813859 | Checking or savings account | Opening an account | 2025-12-07T12:00:00-05:00 | Virginia | |
| #18120859 | Credit reporting or other personal consumer reports | Incorrect information on your report | 2025-12-04T12:00:00-05:00 | Georgia | |
| #18116352 | Credit reporting or other personal consumer reports | Improper use of your report | 2025-12-02T12:00:00-05:00 | Ohio | |
| #18006364 | Checking or savings account | Closing an account | 2025-11-29T12:00:00-05:00 | Pennsylvania | |
| #18003780 | Checking or savings account | Closing an account | 2025-11-29T12:00:00-05:00 | Pennsylvania | |
| #18003558 | Checking or savings account | Closing an account | 2025-11-29T12:00:00-05:00 | Pennsylvania | |
| #18003270 | Checking or savings account | Closing an account | 2025-11-29T12:00:00-05:00 | Pennsylvania | |
| #18532766 | Mortgage | Trouble during payment process | 2025-11-21T12:00:00-05:00 | Rhode Island | |
| #17979718 | Vehicle loan or lease | Repossession | 2025-11-21T12:00:00-05:00 | Maryland | |
| #17887688 | Checking or savings account | Managing an account | 2025-10-22T12:00:00-05:00 | California |
Axos Financial, INC. Complaints by State
- Axos Financial, INC. Complaints in California -- 77 complaints
- Axos Financial, INC. Complaints in Florida -- 26 complaints
- Axos Financial, INC. Complaints in Texas -- 22 complaints
- Axos Financial, INC. Complaints in New York -- 17 complaints
- Axos Financial, INC. Complaints in Virginia -- 10 complaints
- Axos Financial, INC. Complaints in Ohio -- 10 complaints
- Axos Financial, INC. Complaints in Pennsylvania -- 10 complaints
- Axos Financial, INC. Complaints in New Jersey -- 10 complaints
- Axos Financial, INC. Complaints in Washington -- 10 complaints
- Axos Financial, INC. Complaints in Michigan -- 9 complaints
- Axos Financial, INC. Complaints in Illinois -- 9 complaints
- Axos Financial, INC. Complaints in Maryland -- 8 complaints
- Axos Financial, INC. Complaints in Nevada -- 8 complaints
- Axos Financial, INC. Complaints in Massachusetts -- 7 complaints
- Axos Financial, INC. Complaints in Indiana -- 6 complaints
Axos Financial, INC. Complaints by Product
- Axos Financial, INC. Checking or savings account Complaints -- 187 complaints | All Checking or savings account Complaints
- Axos Financial, INC. Mortgage Complaints -- 53 complaints | All Mortgage Complaints
- Axos Financial, INC. Credit reporting, credit repair services, or other personal consumer reports Complaints -- 20 complaints | All Credit reporting, credit repair services, or other personal consumer reports Complaints
- Axos Financial, INC. Money transfer, virtual currency, or money service Complaints -- 12 complaints | All Money transfer, virtual currency, or money service Complaints
- Axos Financial, INC. Vehicle loan or lease Complaints -- 10 complaints | All Vehicle loan or lease Complaints
- Axos Financial, INC. Credit reporting or other personal consumer reports Complaints -- 10 complaints | All Credit reporting or other personal consumer reports Complaints
- Axos Financial, INC. Payday loan, title loan, or personal loan Complaints -- 7 complaints | All Payday loan, title loan, or personal loan Complaints
- Axos Financial, INC. Credit card or prepaid card Complaints -- 4 complaints | All Credit card or prepaid card Complaints
- Axos Financial, INC. Debt collection Complaints -- 2 complaints | All Debt collection Complaints
- Axos Financial, INC. Payday loan, title loan, personal loan, or advance loan Complaints -- 1 complaints | All Payday loan, title loan, personal loan, or advance loan Complaints
- Axos Financial, INC. Credit card Complaints -- 1 complaints | All Credit card Complaints
Axos Financial, INC. Complaints by Issue
- Axos Financial, INC. -- Managing an account -- 113 complaints | All Managing an account Complaints
- Axos Financial, INC. -- Closing an account -- 39 complaints | All Closing an account Complaints
- Axos Financial, INC. -- Trouble during payment process -- 37 complaints | All Trouble during payment process Complaints
- Axos Financial, INC. -- Opening an account -- 29 complaints | All Opening an account Complaints
- Axos Financial, INC. -- Incorrect information on your report -- 17 complaints | All Incorrect information on your report Complaints
- Axos Financial, INC. -- Improper use of your report -- 14 complaints | All Improper use of your report Complaints
- Axos Financial, INC. -- Other transaction problem -- 6 complaints | All Other transaction problem Complaints
- Axos Financial, INC. -- Applying for a mortgage or refinancing an existing mortgage -- 6 complaints | All Applying for a mortgage or refinancing an existing mortgage Complaints
- Axos Financial, INC. -- Struggling to pay mortgage -- 6 complaints | All Struggling to pay mortgage Complaints
- Axos Financial, INC. -- Problem when making payments -- 4 complaints | All Problem when making payments Complaints
Disclaimer
This analysis is based on CFPB complaint data and AI interpretation.
About This Report
This consumer complaint report for Axos Financial, INC. is generated by ReadTheComplaint using AI analysis of data from the CFPB.