Checking or savings account -- Managing an account -- Complaint #17887688
Complaint Overview
Complaint ID: 17887688
Company: Axos Financial, INC.
Product: Checking or savings account
Sub-Product: Checking account
Issue: Managing an account
Sub-Issue: Problem using a debit or ATM card
State: California
ZIP Code: 92284
Date Received: 2025-10-22T12:00:00-05:00
Date Sent to Company: 2025-12-09T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
b'Name: XXXX XXXXCIF: XXXXDispute Reason: The product that was received does not match the description and the company stole the advertisement from another company. If you look at their reviews it states this company is a scam and they have refused a refund for this item. I wished I would have looked this up beforehand but I am disputing this transaction.\nAccount Number: XXXXAccount Name: Checking XXXXnAccount Available Balance: XXXXDate EventXXXX XXXXnTransaction Description: POS Transaction - XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXTransaction Amount: XXXXTransaction Date: XXXX
Frequently Asked Questions
What is Complaint #17887688 about?
Complaint #17887688 was filed against Axos Financial, INC. regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2025-10-22T12:00:00-05:00.
How did Axos Financial, INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Axos Financial, INC.?
Yes, visit the Axos Financial, INC. company profile at readthecomplaint.com/company/axos-financial-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.