Checking or savings account -- Closing an account -- Complaint #18003270
Complaint Overview
Complaint ID: 18003270
Company: Axos Financial, INC.
Product: Checking or savings account
Sub-Product: Checking account
Issue: Closing an account
Sub-Issue: Company closed your account
State: Pennsylvania
ZIP Code: 17057
Date Received: 2025-11-29T12:00:00-05:00
Date Sent to Company: 2025-11-29T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Was their a direct deposit made to my account today XXXX if so how much and for and what business name was it for and XXXX or the next follow day XXXX and how much was it for and what is the business name it was for. My name XXXX XXXX and this complaint is for my mom as well XXXX XXXX we both need our portal account login to be deactivated and deleted and deleted out the system so we cant login no more and fully unenroll out the system and unsubscribe from getting emails our email is XXXX and email is XXXX and XXXX is XXXX for me and her username is XXXX and our XXXX is XXXX for me and birthday is XXXX and her is XXXX XXXX and birthday is XXXX and send me the left over amounts we have in our checking and saving check by a check by mail to XXXX XXXX XXXX XXXX Pennsylvania XXXX XXXX XXXX XXXX XXXX and also unsubscribe us from getting text messages to line number XXXX and line number XXXX etc.
Frequently Asked Questions
What is Complaint #18003270 about?
Complaint #18003270 was filed against Axos Financial, INC. regarding Checking or savings account specifically about Closing an account. It was received by the CFPB on 2025-11-29T12:00:00-05:00.
How did Axos Financial, INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Axos Financial, INC.?
Yes, visit the Axos Financial, INC. company profile at readthecomplaint.com/company/axos-financial-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.