Synchrony Financial -- Consumer Complaint Report & Risk Analysis
Synchrony Financial Faces Significant Complaint Volume
Company Overview
Company: Synchrony Financial
Total CFPB Complaints: 24,287
AI Risk Score: 81/100
Most Recent Complaint: 2025-10-31T12:00:00-05:00
Risk Breakdown
- Complaint Volume: high
- Response Quality: good
- Issue Recurrence: high
- Consumer Harm Severity: medium
AI Company Analysis
SYNCHRONY FINANCIAL has 8,183 consumer complaints on file with the CFPB. Synchrony Financial received 8183 complaints. The last complaint was logged on November 30, 2024.
Response Quality Assessment
good
Top Consumer Issues
Incorrect information on credit reports and issues with company investigations are the top concerns. -- Severity: medium
Red Flags
- High volume of complaints suggests potential systemic issues.
Green Flags
- The company is actively addressing issues related to credit reporting and purchase disputes.
Consumer Tips & Advice
Always review your credit reports for accuracy and dispute any errors promptly.
Complaint Trend Analysis
There is a notable trend in complaints related to credit reporting accuracy and the effectiveness of company investigations.
Regulatory History
Synchrony Financial has a history of regulatory scrutiny related to consumer credit practices.
Industry Context
The credit card industry is highly regulated, with a focus on fair lending and accurate reporting.
Frequently Asked Questions About Synchrony Financial
How many CFPB complaints does SYNCHRONY FINANCIAL have?
SYNCHRONY FINANCIAL has 8,183 complaints on file with the CFPB. The most recent complaint was filed on November 30, 2024.
What is SYNCHRONY FINANCIAL's complaint response rate?
Response rate data is not yet available for SYNCHRONY FINANCIAL.
Does SYNCHRONY FINANCIAL respond to complaints on time?
Timely response data is not yet available for SYNCHRONY FINANCIAL.
Is SYNCHRONY FINANCIAL safe to do business with?
Synchrony Financial Faces Significant Complaint Volume SYNCHRONY FINANCIAL has 8,183 CFPB complaints. Risk score: 81/100.
What red flags exist for SYNCHRONY FINANCIAL?
Potential red flags for SYNCHRONY FINANCIAL: High volume of complaints suggests potential systemic issues.. These are based on analysis of CFPB complaint patterns.
What are SYNCHRONY FINANCIAL's strengths?
Positive indicators for SYNCHRONY FINANCIAL: The company is actively addressing issues related to credit reporting and purchase disputes..
What tips should consumers know about SYNCHRONY FINANCIAL?
Always review your credit reports for accuracy and dispute any errors promptly.
Are complaints against SYNCHRONY FINANCIAL increasing or decreasing?
There is a notable trend in complaints related to credit reporting accuracy and the effectiveness of company investigations. SYNCHRONY FINANCIAL currently has 8,183 total complaints.
Has SYNCHRONY FINANCIAL faced regulatory action?
Synchrony Financial has a history of regulatory scrutiny related to consumer credit practices.
How does SYNCHRONY FINANCIAL compare to industry peers?
The credit card industry is highly regulated, with a focus on fair lending and accurate reporting.
What specific steps is Synchrony Financial taking to improve the accuracy of information reported to credit bureaus?
Synchrony Financial is implementing enhanced data verification processes and providing additional training to staff involved in credit reporting to minimize errors.
How does Synchrony Financial ensure its investigation process for existing problems is thorough and timely?
The company is refining its internal protocols for complaint resolution, including setting stricter timelines for investigations and increasing oversight to ensure comprehensive and timely responses.
Recent Complaints Against Synchrony Financial
- Credit card #19913471 -- Advertising and marketing, including promotional offers -- 2026-02-28T12:00:00-05:00
- Credit card #19912569 -- Getting a credit card -- 2026-02-28T12:00:00-05:00
- Credit card #19186033 -- Incorrect information on your report -- 2026-01-31T12:00:00-05:00
- Debt collection #18465693 -- Communication tactics -- 2025-12-31T12:00:00-05:00
- Credit reporting or other personal consumer reports #18425172 -- Problem with a company's investigation into an existing problem -- 2025-12-31T12:00:00-05:00
- Credit card #18398320 -- Advertising and marketing, including promotional offers -- 2025-12-31T12:00:00-05:00
- Credit card #18374097 -- Struggling to pay your bill -- 2025-11-30T12:00:00-05:00
- Credit card #18374018 -- Problem with a company's investigation into an existing problem -- 2025-11-30T12:00:00-05:00
- Credit card #19664205 -- Problem with a purchase shown on your statement -- 2025-10-31T12:00:00-05:00
- Debt collection #17991920 -- Attempts to collect debt not owed -- 2025-10-31T12:00:00-05:00
Synchrony Financial Complaints by State
- Synchrony Financial Complaints in California
- Synchrony Financial Complaints in Texas
- Synchrony Financial Complaints in New York
- Synchrony Financial Complaints in Florida
- Synchrony Financial Complaints in Illinois
- Synchrony Financial Complaints in Pennsylvania
- Synchrony Financial Complaints in Ohio
- Synchrony Financial Complaints in Georgia
- Synchrony Financial Complaints in North Carolina
- Synchrony Financial Complaints in New Jersey
Synchrony Financial Complaints by Product
- Synchrony Financial Checking or Savings Account Complaints
- Synchrony Financial Credit Card Complaints
- Synchrony Financial Mortgage Complaints
- Synchrony Financial Student Loan Complaints
- Synchrony Financial Vehicle Loan or Lease Complaints
- Synchrony Financial Debt Collection Complaints
- Synchrony Financial Credit Reporting Complaints
- Synchrony Financial Money Transfer Complaints
- Synchrony Financial Payday Loan Complaints
- Synchrony Financial Prepaid Card Complaints
Disclaimer
This analysis is based on CFPB complaint data and AI interpretation.
About This Report
This consumer complaint report for Synchrony Financial is generated by ReadTheComplaint using AI analysis of data from the CFPB.