Credit card -- Struggling to pay your bill -- Complaint #18374097
Credit Card Company Unwilling to Negotiate During Financial Hardship
Complaint Overview
Complaint ID: 18374097
Company: Synchrony Financial
Product: Credit card
Sub-Product: General-purpose credit card or charge card
Issue: Struggling to pay your bill
Sub-Issue: Credit card company won't work with you while you're going through financial hardship
State: New York
ZIP Code: 119XX
Date Received: 2025-11-30T12:00:00-05:00
Date Sent to Company: 2025-12-30T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Risk Assessment
Risk Level: medium
The company's refusal to offer flexible payment options during a period of financial hardship could lead to further financial distress for the consumer and potential regulatory scrutiny.
Consumer Sentiment: negative
Topics: Credit card hardship, Payment plans, Consumer protection
AI Analysis
CFPB complaint 18374097 was filed against SYNCHRONY FINANCIAL regarding Credit card (General-purpose credit card or charge card), specifically about "Struggling to pay your bill". A consumer reported that Synchrony Financial refused to work with them on a payment plan despite experiencing financial hardship. The complaint was received on November 30, 2025 from New York. The company responded with "Closed with explanation".
What You Should Do -- Consumer Action Plan
If you are struggling to pay your credit card bill, contact your credit card company immediately to discuss hardship programs and payment arrangements.
Legal Context & Consumer Protection Laws
Credit card companies are generally expected to work with consumers experiencing financial difficulties, though specific obligations can vary by state and federal law.
Regulatory Insight
Regulators may examine whether the company's policies and practices for handling hardship cases are fair and compliant with consumer protection laws.
Resolution Likelihood
mixed
State-Specific Consumer Protections
New York law may offer additional protections for consumers facing financial hardship with credit card debt.
Industry Comparison
While some credit card companies are more flexible than others, a general expectation exists for them to offer some form of assistance during financial hardship.
Related Issues
Frequently Asked Questions
What is CFPB complaint 18374097 about?
CFPB complaint 18374097 involves Credit card (General-purpose credit card or charge card). The consumer reported an issue with "Struggling to pay your bill", specifically "Credit card company won't work with you while you're going through financial hardship". This complaint was filed against SYNCHRONY FINANCIAL on November 30, 2025.
Which company is complaint 18374097 filed against?
Complaint 18374097 was filed against SYNCHRONY FINANCIAL. You can view all complaints against this company on their profile page at /company/synchrony-financial.
What was the company's response to complaint 18374097?
SYNCHRONY FINANCIAL responded with "Closed with explanation". The response was marked as timely by the CFPB.
When was complaint 18374097 filed?
Complaint 18374097 was received by the CFPB on November 30, 2025. It was sent to SYNCHRONY FINANCIAL on December 30, 2025.
What state was complaint 18374097 filed from?
Complaint 18374097 was filed from New York. You can view all complaints from this state at /state/NY.
Was the consumer satisfied with the resolution of complaint 18374097?
Dispute information is not available for complaint 18374097.
What product category is complaint 18374097 about?
Complaint 18374097 is categorized under "Credit card", specifically "General-purpose credit card or charge card". This is one of the product categories tracked by the CFPB.
How was complaint 18374097 submitted?
Complaint 18374097 was submitted via Web. The CFPB accepts complaints through web, phone, mail, email, fax, and referral channels.
What are the consumer's legal options for complaint 18374097?
Credit card companies are generally expected to work with consumers experiencing financial difficulties, though specific obligations can vary by state and federal law. This relates to a Credit card complaint against SYNCHRONY FINANCIAL involving "Struggling to pay your bill".
How likely is complaint 18374097 to be resolved?
Resolution likelihood: mixed. The company's current response is "Closed with explanation". The company did respond in a timely manner, which is a positive indicator.
What does the risk level mean for complaint 18374097?
This complaint is rated as medium risk. The company's refusal to offer flexible payment options during a period of financial hardship could lead to further financial distress for the consumer and potential regulatory scrutiny.
What regulatory actions apply to complaint 18374097?
Regulators may examine whether the company's policies and practices for handling hardship cases are fair and compliant with consumer protection laws. The CFPB tracks complaints like this one to identify patterns of misconduct across the Credit card industry.
What should the consumer do about complaint 18374097?
If you are struggling to pay your credit card bill, contact your credit card company immediately to discuss hardship programs and payment arrangements.
Are there state-specific protections for complaint 18374097?
New York law may offer additional protections for consumers facing financial hardship with credit card debt. This complaint was filed from New York.
How does complaint 18374097 compare to industry norms?
While some credit card companies are more flexible than others, a general expectation exists for them to offer some form of assistance during financial hardship.
What are the typical hardship programs offered by credit card companies?
Common hardship programs include temporary interest rate reductions, waived late fees, or modified payment plans. Some may also offer deferment options.
What recourse does a consumer have if a credit card company refuses to work with them during hardship?
Consumers can file a complaint with regulatory bodies like the CFPB or their state's Attorney General. They may also explore options with non-profit credit counseling agencies.
Disclaimer
This analysis is AI-generated and does not constitute legal advice.