Credit reporting or other personal consumer reports -- Problem with a company's investigation into an existing problem -- Complaint #18425172
Synchrony Financial Fails to Correct Credit Report Error After Investigation
Complaint Overview
Complaint ID: 18425172
Company: Synchrony Financial
Product: Credit reporting or other personal consumer reports
Sub-Product: Credit reporting
Issue: Problem with a company's investigation into an existing problem
Sub-Issue: Their investigation did not fix an error on your report
State: Pennsylvania
ZIP Code: 19152
Date Received: 2025-12-31T12:00:00-05:00
Date Sent to Company: 2026-01-12T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Referral
Risk Assessment
Risk Level: medium
The company's failure to investigate and correct a reported error could lead to ongoing credit reporting inaccuracies, potentially impacting the consumer's financial opportunities.
Consumer Sentiment: negative
Topics: Credit Reporting, Errors, Dispute Resolution
AI Analysis
CFPB complaint 18425172 was filed against SYNCHRONY FINANCIAL regarding Credit reporting or other personal consumer reports (Credit reporting), specifically about "Problem with a company's investigation into an existing problem". A consumer reported an error on their credit report to Synchrony Financial, but the company's investigation did not resolve the issue. The complaint was received on December 31, 2025 from Pennsylvania. The company responded with "Closed with explanation".
What You Should Do -- Consumer Action Plan
Consumers should continue to monitor their credit reports and consider sending a certified letter to the credit bureau and the furnisher of the information if the error persists.
Legal Context & Consumer Protection Laws
Under the Fair Credit Reporting Act (FCRA), credit reporting agencies and furnishers of information have a duty to investigate disputes regarding the accuracy of information on a consumer's report.
Regulatory Insight
This case highlights the importance of the FCRA's dispute resolution process and the potential for regulatory scrutiny if investigations are not conducted thoroughly.
Resolution Likelihood
likely
State-Specific Consumer Protections
In Pennsylvania, consumers have rights under state and federal laws to ensure the accuracy of their credit reports.
Industry Comparison
Many credit reporting disputes involve issues with company investigations, indicating a common challenge in the industry.
Related Issues
Frequently Asked Questions
What is CFPB complaint 18425172 about?
CFPB complaint 18425172 involves Credit reporting or other personal consumer reports (Credit reporting). The consumer reported an issue with "Problem with a company's investigation into an existing problem", specifically "Their investigation did not fix an error on your report". This complaint was filed against SYNCHRONY FINANCIAL on December 31, 2025.
Which company is complaint 18425172 filed against?
Complaint 18425172 was filed against SYNCHRONY FINANCIAL. You can view all complaints against this company on their profile page at /company/synchrony-financial.
What was the company's response to complaint 18425172?
SYNCHRONY FINANCIAL responded with "Closed with explanation". The response was marked as timely by the CFPB.
When was complaint 18425172 filed?
Complaint 18425172 was received by the CFPB on December 31, 2025. It was sent to SYNCHRONY FINANCIAL on January 12, 2026.
What state was complaint 18425172 filed from?
Complaint 18425172 was filed from Pennsylvania. You can view all complaints from this state at /state/PA.
Was the consumer satisfied with the resolution of complaint 18425172?
Dispute information is not available for complaint 18425172.
What product category is complaint 18425172 about?
Complaint 18425172 is categorized under "Credit reporting or other personal consumer reports", specifically "Credit reporting". This is one of the product categories tracked by the CFPB.
How was complaint 18425172 submitted?
Complaint 18425172 was submitted via Referral. The CFPB accepts complaints through web, phone, mail, email, fax, and referral channels.
What are the consumer's legal options for complaint 18425172?
Under the Fair Credit Reporting Act (FCRA), credit reporting agencies and furnishers of information have a duty to investigate disputes regarding the accuracy of information on a consumer's report. This relates to a Credit reporting or other personal consumer reports complaint against SYNCHRONY FINANCIAL involving "Problem with a company's investigation into an existing problem".
How likely is complaint 18425172 to be resolved?
Resolution likelihood: likely. The company's current response is "Closed with explanation". The company did respond in a timely manner, which is a positive indicator.
What does the risk level mean for complaint 18425172?
This complaint is rated as medium risk. The company's failure to investigate and correct a reported error could lead to ongoing credit reporting inaccuracies, potentially impacting the consumer's financial opportunities.
What regulatory actions apply to complaint 18425172?
This case highlights the importance of the FCRA's dispute resolution process and the potential for regulatory scrutiny if investigations are not conducted thoroughly. The CFPB tracks complaints like this one to identify patterns of misconduct across the Credit reporting or other personal consumer reports industry.
What should the consumer do about complaint 18425172?
Consumers should continue to monitor their credit reports and consider sending a certified letter to the credit bureau and the furnisher of the information if the error persists.
Are there state-specific protections for complaint 18425172?
In Pennsylvania, consumers have rights under state and federal laws to ensure the accuracy of their credit reports. This complaint was filed from Pennsylvania.
How does complaint 18425172 compare to industry norms?
Many credit reporting disputes involve issues with company investigations, indicating a common challenge in the industry.
What steps can a consumer take if a credit reporting agency or furnisher fails to resolve an error after an investigation?
A consumer can file a complaint with the CFPB, send a formal dispute letter via certified mail to both the credit bureau and the furnisher, and potentially consult with an attorney specializing in consumer protection law.
What is the typical timeframe for a credit reporting agency to investigate a dispute?
Under the FCRA, credit reporting agencies generally have 30 days to investigate a dispute, with an extension to 45 days if the consumer provides additional information after the initial submission.
Disclaimer
This analysis is AI-generated and does not constitute legal advice.