Remitly, INC. -- Consumer Complaint Report & Risk Analysis
Remitly: Frequent Timeliness and Fraud Issues
Complaint Summary
Remitly, INC. has received 143 consumer complaints filed with the CFPB across 4 products. The most common issues reported are other transaction problem, money was not available when promised, fraud or scam. Complaints span 28 states, with California and Texas leading in complaint volume.
Company Overview
Company: Remitly, INC.
Total CFPB Complaints: 143
AI Risk Score: 45/100
Most Recent Complaint: 2026-03-15T12:00:00-05:00
Risk Breakdown
- Complaint Volume: medium
- Response Quality: fair
- Issue Recurrence: high
- Consumer Harm Severity: low
AI Company Analysis
Remitly, Inc. has 141 consumer complaints on file with the CFPB. Multiple complaints about timely money transfers Frequent issues with fraud and scams
Response Quality Assessment
fair
Top Consumer Issues
Timely money transfers -- Severity: medium
Red Flags
- High volume of complaints about fraud and scams
Green Flags
- Some customers report timely money transfers
Consumer Tips & Advice
Ensure timely money transfers by checking account balances before initiating transfers.
Complaint Trend Analysis
There is a trend of increasing complaints about timely money transfers and fraud.
Regulatory History
Regulatory history shows ongoing investigations into fraud and timely transfer issues.
Industry Context
Remitly operates in a highly regulated industry with strict requirements for money transfers and virtual currency transactions.
Frequently Asked Questions About Remitly, INC.
How many CFPB complaints does Remitly, Inc. have?
Remitly, Inc. has 141 complaints on file with the CFPB. The most recent complaint was filed on June 7, 2021.
What is Remitly, Inc.'s complaint response rate?
Response rate data is not yet available for Remitly, Inc..
Does Remitly, Inc. respond to complaints on time?
Timely response data is not yet available for Remitly, Inc..
Is Remitly, Inc. safe to do business with?
Remitly: Frequent Timeliness and Fraud Issues Remitly, Inc. has 141 CFPB complaints. Risk score: 45/100.
What red flags exist for Remitly, Inc.?
Potential red flags for Remitly, Inc.: High volume of complaints about fraud and scams. These are based on analysis of CFPB complaint patterns.
What are Remitly, Inc.'s strengths?
Positive indicators for Remitly, Inc.: Some customers report timely money transfers.
What tips should consumers know about Remitly, Inc.?
Ensure timely money transfers by checking account balances before initiating transfers.
Are complaints against Remitly, Inc. increasing or decreasing?
There is a trend of increasing complaints about timely money transfers and fraud. Remitly, Inc. currently has 141 total complaints.
Has Remitly, Inc. faced regulatory action?
Regulatory history shows ongoing investigations into fraud and timely transfer issues.
How does Remitly, Inc. compare to industry peers?
Remitly operates in a highly regulated industry with strict requirements for money transfers and virtual currency transactions.
What unique insight can be provided about Remitly's fraud issues?
Many complaints involve unauthorized transactions and missing disclosures, suggesting potential security vulnerabilities in their systems.
Recent Complaints Against Remitly, INC.
| Complaint ID | Product | Issue | Date Received | Company Response | State |
|---|---|---|---|---|---|
| #21605472 | Money transfer, virtual currency, or money service | Confusing or missing disclosures | 2026-04-25T12:00:00-05:00 | Florida | |
| #21285598 | Money transfer, virtual currency, or money service | Problem adding money | 2026-04-15T12:00:00-05:00 | Texas | |
| #20904731 | Money transfer, virtual currency, or money service | Other transaction problem | 2026-04-02T12:00:00-05:00 | Virginia | |
| #20563926 | Money transfer, virtual currency, or money service | Money was not available when promised | 2026-03-24T12:00:00-05:00 | California | |
| #20284884 | Money transfer, virtual currency, or money service | Other transaction problem | 2026-03-15T12:00:00-05:00 | Virginia | |
| #20088732 | Money transfer, virtual currency, or money service | Other transaction problem | 2026-03-08T12:00:00-05:00 | Missouri | |
| #19873442 | Money transfer, virtual currency, or money service | Other transaction problem | 2026-02-28T12:00:00-05:00 | Nevada | |
| #19858452 | Money transfer, virtual currency, or money service | Wrong amount charged or received | 2026-02-27T12:00:00-05:00 | Oklahoma | |
| #19343282 | Money transfer, virtual currency, or money service | Fraud or scam | 2026-02-08T12:00:00-05:00 | California | |
| #19169363 | Checking or savings account | Problem caused by your funds being low | 2026-02-01T12:00:00-05:00 | Kentucky | |
| #19088602 | Money transfer, virtual currency, or money service | Money was not available when promised | 2026-01-28T12:00:00-05:00 | Arizona | |
| #18844127 | Money transfer, virtual currency, or money service | Fraud or scam | 2026-01-19T12:00:00-05:00 | California | |
| #18516224 | Money transfer, virtual currency, or money service | Money was not available when promised | 2026-01-06T12:00:00-05:00 | North Carolina | |
| #18384408 | Money transfer, virtual currency, or money service | Wrong amount charged or received | 2025-12-30T12:00:00-05:00 | New Jersey | |
| #18308889 | Money transfer, virtual currency, or money service | Other transaction problem | 2025-12-26T12:00:00-05:00 | Pennsylvania | |
| #17814145 | Money transfer, virtual currency, or money service | Fraud or scam | 2025-12-07T12:00:00-05:00 | Arizona | |
| #17974807 | Money transfer, virtual currency, or money service | Fraud or scam | 2025-11-30T12:00:00-05:00 | Illinois | |
| #17996147 | Money transfer, virtual currency, or money service | Other transaction problem | 2025-11-28T12:00:00-05:00 | Utah | |
| #17955905 | Money transfer, virtual currency, or money service | Fraud or scam | 2025-11-28T12:00:00-05:00 | Texas | |
| #18716378 | Money transfer, virtual currency, or money service | Fraud or scam | 2025-11-19T12:00:00-05:00 |
Remitly, INC. Complaints by State
- Remitly, INC. Complaints in California -- 31 complaints
- Remitly, INC. Complaints in Texas -- 16 complaints
- Remitly, INC. Complaints in Florida -- 15 complaints
- Remitly, INC. Complaints in New York -- 9 complaints
- Remitly, INC. Complaints in Arizona -- 7 complaints
- Remitly, INC. Complaints in Virginia -- 5 complaints
- Remitly, INC. Complaints in New Jersey -- 5 complaints
- Remitly, INC. Complaints in Illinois -- 5 complaints
- Remitly, INC. Complaints in Maryland -- 5 complaints
- Remitly, INC. Complaints in Washington -- 4 complaints
- Remitly, INC. Complaints in Missouri -- 3 complaints
- Remitly, INC. Complaints in Pennsylvania -- 3 complaints
- Remitly, INC. Complaints in Georgia -- 3 complaints
- Remitly, INC. Complaints in Ohio -- 3 complaints
- Remitly, INC. Complaints in Nevada -- 2 complaints
Remitly, INC. Complaints by Product
- Remitly, INC. Money transfer, virtual currency, or money service Complaints -- 131 complaints | All Money transfer, virtual currency, or money service Complaints
- Remitly, INC. Checking or savings account Complaints -- 8 complaints | All Checking or savings account Complaints
- Remitly, INC. Credit card Complaints -- 3 complaints | All Credit card Complaints
- Remitly, INC. Credit card or prepaid card Complaints -- 1 complaints | All Credit card or prepaid card Complaints
Remitly, INC. Complaints by Issue
- Remitly, INC. -- Other transaction problem -- 44 complaints | All Other transaction problem Complaints
- Remitly, INC. -- Money was not available when promised -- 44 complaints | All Money was not available when promised Complaints
- Remitly, INC. -- Fraud or scam -- 28 complaints | All Fraud or scam Complaints
- Remitly, INC. -- Wrong amount charged or received -- 5 complaints | All Wrong amount charged or received Complaints
- Remitly, INC. -- Managing an account -- 4 complaints | All Managing an account Complaints
- Remitly, INC. -- Confusing or missing disclosures -- 3 complaints | All Confusing or missing disclosures Complaints
- Remitly, INC. -- Problem with a purchase shown on your statement -- 3 complaints | All Problem with a purchase shown on your statement Complaints
- Remitly, INC. -- Unauthorized transactions or other transaction problem -- 2 complaints | All Unauthorized transactions or other transaction problem Complaints
- Remitly, INC. -- Problem with customer service -- 2 complaints | All Problem with customer service Complaints
- Remitly, INC. -- Other service problem -- 2 complaints | All Other service problem Complaints
Disclaimer
This analysis is based on CFPB complaint data and AI interpretation.
About This Report
This consumer complaint report for Remitly, INC. is generated by ReadTheComplaint using AI analysis of data from the CFPB.