Money transfer, virtual currency, or money service -- Money was not available when promised -- Complaint #18516224
Complaint Overview
Complaint ID: 18516224
Company: Remitly, INC.
Product: Money transfer, virtual currency, or money service
Sub-Product: International money transfer
Issue: Money was not available when promised
State: North Carolina
ZIP Code: 28110
Date Received: 2026-01-06T12:00:00-05:00
Date Sent to Company: 2026-01-13T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I am filing an error claim regarding my remittance transfer with reference number XXXX sent on XX/XX/XXXX to XXXX XXXX account ending in XXXX ( XXXX ). According to your app, the transfer is still In progress and the funds have not been delivered to the recipient as of XX/XX/XXXX. Under the Remittance Transfer Rule ( Regulation E, 12 CFR 1005.33 ), I am exercising my right to dispute an error within 180 days of the disclosed date of availability and I request a prompt investigation, a written explanation of your findings, and either completion of the transfer or a full refund of the total amount charged.
Frequently Asked Questions
What is Complaint #18516224 about?
Complaint #18516224 was filed against Remitly, INC. regarding Money transfer, virtual currency, or money service specifically about Money was not available when promised. It was received by the CFPB on 2026-01-06T12:00:00-05:00.
How did Remitly, INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Remitly, INC.?
Yes, visit the Remitly, INC. company profile at readthecomplaint.com/company/remitly-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.