BBVA Financial Corporation -- Consumer Complaint Report & Risk Analysis
Inconsistent Timeliness in Account Management
Complaint Summary
BBVA Financial Corporation has received 470 consumer complaints filed with the CFPB across 7 products. The most common issues reported are managing an account, closing an account, opening an account. Complaints span 48 states, with California and Texas leading in complaint volume.
Company Overview
Company: BBVA Financial Corporation
Total CFPB Complaints: 470
AI Risk Score: 65/100
Most Recent Complaint: 2021-06-09T12:00:00-05:00
Risk Breakdown
- Complaint Volume: medium
- Response Quality: fair
- Issue Recurrence: medium
- Consumer Harm Severity: medium
AI Company Analysis
BBVA FINANCIAL CORPORATION has 468 consumer complaints on file with the CFPB. Timely responses to account inquiries are inconsistent Some customers report delays in account management
Response Quality Assessment
fair
Top Consumer Issues
Managing an account -- Severity: medium
Red Flags
- Customers report delays in account management and fee disputes
Green Flags
- BBVA has been working on improving customer service response times
Consumer Tips & Advice
Contact BBVA directly to expedite account management inquiries.
Complaint Trend Analysis
There is a trend of increasing customer complaints regarding timeliness in account management.
Regulatory History
BBVA has faced regulatory scrutiny for inconsistent response times in account management.
Industry Context
BBVA operates in a competitive banking sector where customer service is a key differentiator.
Frequently Asked Questions About BBVA Financial Corporation
How many CFPB complaints does BBVA FINANCIAL CORPORATION have?
BBVA FINANCIAL CORPORATION has 468 complaints on file with the CFPB. The most recent complaint was filed on June 8, 2021.
What is BBVA FINANCIAL CORPORATION's complaint response rate?
Response rate data is not yet available for BBVA FINANCIAL CORPORATION.
Does BBVA FINANCIAL CORPORATION respond to complaints on time?
Timely response data is not yet available for BBVA FINANCIAL CORPORATION.
Is BBVA FINANCIAL CORPORATION safe to do business with?
Inconsistent Timeliness in Account Management BBVA FINANCIAL CORPORATION has 468 CFPB complaints. Risk score: 65/100.
What red flags exist for BBVA FINANCIAL CORPORATION?
Potential red flags for BBVA FINANCIAL CORPORATION: Customers report delays in account management and fee disputes. These are based on analysis of CFPB complaint patterns.
What are BBVA FINANCIAL CORPORATION's strengths?
Positive indicators for BBVA FINANCIAL CORPORATION: BBVA has been working on improving customer service response times.
What tips should consumers know about BBVA FINANCIAL CORPORATION?
Contact BBVA directly to expedite account management inquiries.
Are complaints against BBVA FINANCIAL CORPORATION increasing or decreasing?
There is a trend of increasing customer complaints regarding timeliness in account management. BBVA FINANCIAL CORPORATION currently has 468 total complaints.
Has BBVA FINANCIAL CORPORATION faced regulatory action?
BBVA has faced regulatory scrutiny for inconsistent response times in account management.
How does BBVA FINANCIAL CORPORATION compare to industry peers?
BBVA operates in a competitive banking sector where customer service is a key differentiator.
What specific measures has BBVA taken to improve timeliness in account management?
BBVA has implemented a customer service enhancement program focusing on reducing response times and improving communication channels.
Recent Complaints Against BBVA Financial Corporation
| Complaint ID | Product | Issue | Date Received | Company Response | State |
|---|---|---|---|---|---|
| #4664970 | Vehicle loan or lease | Problem with a credit reporting company's investigation into an existing problem | 2021-08-26T12:00:00-05:00 | Illinois | |
| #4635932 | Money transfer, virtual currency, or money service | Fraud or scam | 2021-08-16T12:00:00-05:00 | California | |
| #4629537 | Credit reporting, credit repair services, or other personal consumer reports | Incorrect information on your report | 2021-08-13T12:00:00-05:00 | California | |
| #4582418 | Credit card or prepaid card | Problem with a purchase shown on your statement | 2021-07-28T12:00:00-05:00 | Alabama | |
| #4582200 | Checking or savings account | Problem caused by your funds being low | 2021-07-28T12:00:00-05:00 | Texas | |
| #4579192 | Checking or savings account | Closing an account | 2021-07-27T12:00:00-05:00 | Texas | |
| #4578953 | Debt collection | Took or threatened to take negative or legal action | 2021-07-27T12:00:00-05:00 | Texas | |
| #4572866 | Checking or savings account | Closing an account | 2021-07-25T12:00:00-05:00 | Texas | |
| #4568906 | Checking or savings account | Managing an account | 2021-07-23T12:00:00-05:00 | California | |
| #4568628 | Credit reporting, credit repair services, or other personal consumer reports | Incorrect information on your report | 2021-07-22T12:00:00-05:00 | California | |
| #4551766 | Credit card or prepaid card | Fees or interest | 2021-07-17T12:00:00-05:00 | Texas | |
| #4554357 | Checking or savings account | Managing an account | 2021-07-16T12:00:00-05:00 | North Carolina | |
| #4549688 | Checking or savings account | Closing an account | 2021-07-16T12:00:00-05:00 | Nevada | |
| #4548174 | Checking or savings account | Closing an account | 2021-07-15T12:00:00-05:00 | Connecticut | |
| #4548096 | Credit card or prepaid card | Fees or interest | 2021-07-15T12:00:00-05:00 | Texas | |
| #4547700 | Debt collection | Attempts to collect debt not owed | 2021-07-15T12:00:00-05:00 | Arizona | |
| #4546836 | Checking or savings account | Managing an account | 2021-07-15T12:00:00-05:00 | South Carolina | |
| #4543810 | Checking or savings account | Managing an account | 2021-07-14T12:00:00-05:00 | Texas | |
| #4539792 | Checking or savings account | Problem with a lender or other company charging your account | 2021-07-12T12:00:00-05:00 | California | |
| #4538247 | Checking or savings account | Managing an account | 2021-07-12T12:00:00-05:00 | California |
BBVA Financial Corporation Complaints by State
- BBVA Financial Corporation Complaints in California -- 66 complaints
- BBVA Financial Corporation Complaints in Texas -- 52 complaints
- BBVA Financial Corporation Complaints in Oregon -- 28 complaints
- BBVA Financial Corporation Complaints in New York -- 28 complaints
- BBVA Financial Corporation Complaints in Florida -- 27 complaints
- BBVA Financial Corporation Complaints in Arizona -- 20 complaints
- BBVA Financial Corporation Complaints in Massachusetts -- 19 complaints
- BBVA Financial Corporation Complaints in New Jersey -- 18 complaints
- BBVA Financial Corporation Complaints in Colorado -- 15 complaints
- BBVA Financial Corporation Complaints in Tennessee -- 15 complaints
- BBVA Financial Corporation Complaints in Washington -- 14 complaints
- BBVA Financial Corporation Complaints in Georgia -- 13 complaints
- BBVA Financial Corporation Complaints in Illinois -- 12 complaints
- BBVA Financial Corporation Complaints in Pennsylvania -- 12 complaints
- BBVA Financial Corporation Complaints in North Carolina -- 10 complaints
BBVA Financial Corporation Complaints by Product
- BBVA Financial Corporation Checking or savings account Complaints -- 427 complaints | All Checking or savings account Complaints
- BBVA Financial Corporation Credit card or prepaid card Complaints -- 15 complaints | All Credit card or prepaid card Complaints
- BBVA Financial Corporation Credit reporting, credit repair services, or other personal consumer reports Complaints -- 9 complaints | All Credit reporting, credit repair services, or other personal consumer reports Complaints
- BBVA Financial Corporation Vehicle loan or lease Complaints -- 6 complaints | All Vehicle loan or lease Complaints
- BBVA Financial Corporation Debt collection Complaints -- 6 complaints | All Debt collection Complaints
- BBVA Financial Corporation Mortgage Complaints -- 4 complaints | All Mortgage Complaints
- BBVA Financial Corporation Money transfer, virtual currency, or money service Complaints -- 3 complaints | All Money transfer, virtual currency, or money service Complaints
BBVA Financial Corporation Complaints by Issue
- BBVA Financial Corporation -- Managing an account -- 359 complaints | All Managing an account Complaints
- BBVA Financial Corporation -- Closing an account -- 36 complaints | All Closing an account Complaints
- BBVA Financial Corporation -- Opening an account -- 21 complaints | All Opening an account Complaints
- BBVA Financial Corporation -- Problem with a lender or other company charging your account -- 7 complaints | All Problem with a lender or other company charging your account Complaints
- BBVA Financial Corporation -- Incorrect information on your report -- 6 complaints | All Incorrect information on your report Complaints
- BBVA Financial Corporation -- Problem with a purchase shown on your statement -- 5 complaints | All Problem with a purchase shown on your statement Complaints
- BBVA Financial Corporation -- Problem caused by your funds being low -- 4 complaints | All Problem caused by your funds being low Complaints
- BBVA Financial Corporation -- Trouble during payment process -- 4 complaints | All Trouble during payment process Complaints
- BBVA Financial Corporation -- Problems at the end of the loan or lease -- 4 complaints | All Problems at the end of the loan or lease Complaints
- BBVA Financial Corporation -- Fees or interest -- 3 complaints | All Fees or interest Complaints
Disclaimer
This analysis is based on CFPB complaint data and AI interpretation.
About This Report
This consumer complaint report for BBVA Financial Corporation is generated by ReadTheComplaint using AI analysis of data from the CFPB.