Checking or savings account -- Managing an account -- Complaint #4543810
Complaint Overview
Complaint ID: 4543810
Company: BBVA Financial Corporation
Product: Checking or savings account
Sub-Product: Checking account
Issue: Managing an account
Sub-Issue: Problem using a debit or ATM card
State: Texas
ZIP Code: 77057
Date Received: 2021-07-14T12:00:00-05:00
Date Sent to Company: 2021-07-14T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I had an account with BBVA, and on XX/XX/XXXX I opened a dispute for non authorize transactions with my debit card. on XX/XX/XXXX my account was closed without any warning, letter, contact or anything telling me this bank desition. until now I dont know why my account was closed and they 10 days that they have by law to answer or give a provisional credit. I called many times to customer service and they dont have an answer. I need the credit disputed mailed by check to my address on my profile with the bank. Claim number XXXX and XXXX
Frequently Asked Questions
What is Complaint #4543810 about?
Complaint #4543810 was filed against BBVA Financial Corporation regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2021-07-14T12:00:00-05:00.
How did BBVA Financial Corporation respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against BBVA Financial Corporation?
Yes, visit the BBVA Financial Corporation company profile at readthecomplaint.com/company/bbva-financial-corporation to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.