Checking or savings account -- Closing an account -- Complaint #4579192
Complaint Overview
Complaint ID: 4579192
Company: BBVA Financial Corporation
Product: Checking or savings account
Sub-Product: Checking account
Issue: Closing an account
Sub-Issue: Can't close your account
State: Texas
ZIP Code: 77036
Date Received: 2021-07-27T12:00:00-05:00
Date Sent to Company: 2021-07-27T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Servicemember
Consumer Narrative
In XX/XX/2021 I advised the BBVA bank rep that I wanted to close my account. I had opened an account at another bank. At the time i had approximately XXXX left in the account and i told them they could have the money. The rep said that the account could not be closed until I withdrew the pending amount XXXX. Once the account was XXXX 'd it would then be closed. He 100 % assured me that my account would have a notation about my conversation and desire to close the account. But the account never closed and apparently fee 's were being added to a XXXX ' account by the bank, making the balance from XXXX to a negative. Further, I continued getting a variety of emails from this horrible bank. So i filed a complaint with the XXXX. But nothing resulted from it. Today, at XXXX centralI called ph # XXXX and the service rep was highly argumentative. It reminded me of the old days when unscrupulous credit companies and bill collectors were arguementative, threatening and it was there way or no way. The bbva woman also began lying to me, citing that my account was credited for XXXX and 100 % refused to acknowledge that my account was XXXX 'd out and there was a debit made for the approx XXXX. I told her that i knew nothing about any credits that she claims the last service rep entered into my account. Why would the last service rep i spoke to that knew i had XXXX left in my account and knew i wanted the account closed, give me some kind of credit? She continued to argue with me like a child and 100 % refused to close my account. I told her i would be filing this complaint and hung up on her as she was relentlessly yapping and refusing to give me opportunity to argue back. What kind of customer service is this? Why lie about giving me a courtesy credit when I had direct deposit with no service fee 's? Why give me a credit, when the took their monthly service fee 's from my account after I transferred my direct deposit? I didnt argue or compliant about those fee 's they took out of my account. I've done my due diligence with getting the account closed by spending time speaking to agents. There monthly fee 's were paid without argument during the final months that my direct deposit was going to a different bank. I XXXX 'd the account. And all i get back for my due-diligence is XXXX. from this bank and old fashion criminality involving my money!!!
Frequently Asked Questions
What is Complaint #4579192 about?
Complaint #4579192 was filed against BBVA Financial Corporation regarding Checking or savings account specifically about Closing an account. It was received by the CFPB on 2021-07-27T12:00:00-05:00.
How did BBVA Financial Corporation respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against BBVA Financial Corporation?
Yes, visit the BBVA Financial Corporation company profile at readthecomplaint.com/company/bbva-financial-corporation to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.