Credit card -- Problem with a company's investigation into an existing problem -- Complaint #9987565
Complaint Overview
Complaint ID: 9987565
Company: Citibank, N.A.
Product: Credit card
Sub-Product: Store credit card
Issue: Problem with a company's investigation into an existing problem
Sub-Issue: Problem with personal statement of dispute
State: Colorado
ZIP Code: 80238
Date Received: 2024-09-01T12:00:00-05:00
Date Sent to Company: 2024-09-01T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Servicemember
Consumer Narrative
Once again, I have an account with Best Buy and I have the app for Best Buy when I look in the app. There is an option of my Best Buy credit card offered by Citibank now they say theres no open card. However I will upload this is literally an option for me to pay the bill, if theres no credit card in your name, Im pretty sure thats not a default option in the app. This is happening with multiple companies. Oh, when you cant get the credit card number because youre not the account holder or however, they pull this off but I mean, XXXX cant make sense of it.
Frequently Asked Questions
What is Complaint #9987565 about?
Complaint #9987565 was filed against Citibank, N.A. regarding Credit card specifically about Problem with a company's investigation into an existing problem. It was received by the CFPB on 2024-09-01T12:00:00-05:00.
How did Citibank, N.A. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card) and describe your issue in detail.
Can I see other complaints against Citibank, N.A.?
Yes, visit the Citibank, N.A. company profile at readthecomplaint.com/company/citibank-n-a to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.