Citibank, N.A. -- Consumer Complaint Report & Risk Analysis
Citibank Account Management and Credit Reporting Concerns
Company Overview
Company: Citibank, N.A.
Total CFPB Complaints: 55,314
AI Risk Score: 75/100
Most Recent Complaint: 2025-10-31T12:00:00-05:00
Risk Breakdown
- Complaint Volume: medium
- Response Quality: good
- Issue Recurrence: medium
- Consumer Harm Severity: medium
AI Company Analysis
CITIBANK, N.A. has 18,169 consumer complaints on file with the CFPB. Timeliness of response is unknown. Last response was on November 30, 2024.
Response Quality Assessment
good
Top Consumer Issues
Managing accounts and statement issues are the primary concerns. -- Severity: medium
Red Flags
- Unknown timeliness of responses could indicate potential delays in addressing customer issues.
Green Flags
- Multiple product categories are represented, showing a broad range of customer interactions.
Consumer Tips & Advice
When managing your accounts, always review your statements carefully for any discrepancies or unexpected charges.
Complaint Trend Analysis
There's a notable concentration of issues related to account management and problems with purchases appearing on statements.
Regulatory History
No specific regulatory history provided for this analysis.
Industry Context
Citibank, as a major financial institution, handles a vast number of customer accounts across various products.
Frequently Asked Questions About Citibank, N.A.
How many CFPB complaints does CITIBANK, N.A. have?
CITIBANK, N.A. has 18,169 complaints on file with the CFPB. The most recent complaint was filed on November 30, 2024.
What is CITIBANK, N.A.'s complaint response rate?
Response rate data is not yet available for CITIBANK, N.A..
Does CITIBANK, N.A. respond to complaints on time?
Timely response data is not yet available for CITIBANK, N.A..
Is CITIBANK, N.A. safe to do business with?
Citibank Account Management and Credit Reporting Concerns CITIBANK, N.A. has 18,169 CFPB complaints. Risk score: 75/100.
What red flags exist for CITIBANK, N.A.?
Potential red flags for CITIBANK, N.A.: Unknown timeliness of responses could indicate potential delays in addressing customer issues.. These are based on analysis of CFPB complaint patterns.
What are CITIBANK, N.A.'s strengths?
Positive indicators for CITIBANK, N.A.: Multiple product categories are represented, showing a broad range of customer interactions..
What tips should consumers know about CITIBANK, N.A.?
When managing your accounts, always review your statements carefully for any discrepancies or unexpected charges.
Are complaints against CITIBANK, N.A. increasing or decreasing?
There's a notable concentration of issues related to account management and problems with purchases appearing on statements. CITIBANK, N.A. currently has 18,169 total complaints.
Has CITIBANK, N.A. faced regulatory action?
No specific regulatory history provided for this analysis.
How does CITIBANK, N.A. compare to industry peers?
Citibank, as a major financial institution, handles a vast number of customer accounts across various products.
What are the specific reasons behind the high volume of 'managing an account' and 'problem with a purchase' issues?
Further investigation into the root causes of these common complaints is needed to identify systemic problems.
Recent Complaints Against Citibank, N.A.
- Checking or savings account #19912865 -- Managing an account -- 2026-02-28T12:00:00-05:00
- Credit card #19912509 -- Fees or interest -- 2026-02-28T12:00:00-05:00
- Credit card #19911973 -- Problem with a purchase shown on your statement -- 2026-02-28T12:00:00-05:00
- Credit card #19903601 -- Closing your account -- 2026-02-28T12:00:00-05:00
- Mortgage #19896699 -- Applying for a mortgage or refinancing an existing mortgage -- 2026-02-28T12:00:00-05:00
- Checking or savings account #19895237 -- Managing an account -- 2026-02-28T12:00:00-05:00
- Credit reporting or other personal consumer reports #19874014 -- Problem with a company's investigation into an existing problem -- 2026-02-28T12:00:00-05:00
- Credit card #19874011 -- Problem with a purchase shown on your statement -- 2026-02-28T12:00:00-05:00
- Credit card #19197190 -- Problem with a purchase shown on your statement -- 2026-01-31T12:00:00-05:00
- Checking or savings account #19196785 -- Managing an account -- 2026-01-31T12:00:00-05:00
Citibank, N.A. Complaints by State
- Citibank, N.A. Complaints in California
- Citibank, N.A. Complaints in Texas
- Citibank, N.A. Complaints in New York
- Citibank, N.A. Complaints in Florida
- Citibank, N.A. Complaints in Illinois
- Citibank, N.A. Complaints in Pennsylvania
- Citibank, N.A. Complaints in Ohio
- Citibank, N.A. Complaints in Georgia
- Citibank, N.A. Complaints in North Carolina
- Citibank, N.A. Complaints in New Jersey
Citibank, N.A. Complaints by Product
- Citibank, N.A. Checking or Savings Account Complaints
- Citibank, N.A. Credit Card Complaints
- Citibank, N.A. Mortgage Complaints
- Citibank, N.A. Student Loan Complaints
- Citibank, N.A. Vehicle Loan or Lease Complaints
- Citibank, N.A. Debt Collection Complaints
- Citibank, N.A. Credit Reporting Complaints
- Citibank, N.A. Money Transfer Complaints
- Citibank, N.A. Payday Loan Complaints
- Citibank, N.A. Prepaid Card Complaints
Disclaimer
This analysis is based on CFPB complaint data and AI interpretation.
About This Report
This consumer complaint report for Citibank, N.A. is generated by ReadTheComplaint using AI analysis of data from the CFPB.