Credit card -- Closing your account -- Complaint #19903601
Citibank Closes Consumer's Credit Card Account
Complaint Overview
Complaint ID: 19903601
Company: Citibank, N.A.
Product: Credit card
Sub-Product: General-purpose credit card or charge card
Issue: Closing your account
Sub-Issue: Company closed your account
State: North Dakota
ZIP Code: 58104
Date Received: 2026-02-28T12:00:00-05:00
Date Sent to Company: 2026-03-06T12:00:00-05:00
Company Response: In progress
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Referral
Risk Assessment
Risk Level: medium
The closure of a credit card account can impact a consumer's credit score and access to credit, especially if the reason for closure is not clearly understood or communicated.
Consumer Sentiment: neutral
Topics: Credit card account closure, Citibank
AI Analysis
CFPB complaint 19903601 was filed against CITIBANK, N.A. regarding Credit card (General-purpose credit card or charge card), specifically about "Closing your account". A consumer's credit card account was closed by CITIBANK, N.A., and the complaint is currently in progress. The complaint was received on February 28, 2026 from North Dakota. The company responded with "In progress".
What You Should Do -- Consumer Action Plan
Consumers should understand the terms and conditions of their credit card agreement, including reasons for account closure, and communicate with the issuer to seek clarification or resolution.
Legal Context & Consumer Protection Laws
Credit card issuers have the right to close accounts under certain conditions, often outlined in the cardholder agreement, but may be subject to regulations regarding notice and justification.
Regulatory Insight
Regulators monitor account closures to ensure fair practices and to prevent discriminatory or arbitrary actions by financial institutions.
Resolution Likelihood
mixed
State-Specific Consumer Protections
The complaint is being handled in North Dakota, and state-specific consumer protection laws may apply.
Industry Comparison
Practices around account closures vary among credit card issuers, with some being more transparent than others.
Related Issues
Frequently Asked Questions
What is CFPB complaint 19903601 about?
CFPB complaint 19903601 involves Credit card (General-purpose credit card or charge card). The consumer reported an issue with "Closing your account", specifically "Company closed your account". This complaint was filed against CITIBANK, N.A. on February 28, 2026.
Which company is complaint 19903601 filed against?
Complaint 19903601 was filed against CITIBANK, N.A.. You can view all complaints against this company on their profile page at /company/citibank-n-a.
What was the company's response to complaint 19903601?
CITIBANK, N.A. responded with "In progress". The response was marked as timely by the CFPB.
When was complaint 19903601 filed?
Complaint 19903601 was received by the CFPB on February 28, 2026. It was sent to CITIBANK, N.A. on March 6, 2026.
What state was complaint 19903601 filed from?
Complaint 19903601 was filed from North Dakota. You can view all complaints from this state at /state/ND.
Was the consumer satisfied with the resolution of complaint 19903601?
Dispute information is not available for complaint 19903601.
What product category is complaint 19903601 about?
Complaint 19903601 is categorized under "Credit card", specifically "General-purpose credit card or charge card". This is one of the product categories tracked by the CFPB.
How was complaint 19903601 submitted?
Complaint 19903601 was submitted via Referral. The CFPB accepts complaints through web, phone, mail, email, fax, and referral channels.
What are the consumer's legal options for complaint 19903601?
Credit card issuers have the right to close accounts under certain conditions, often outlined in the cardholder agreement, but may be subject to regulations regarding notice and justification. This relates to a Credit card complaint against CITIBANK, N.A. involving "Closing your account".
How likely is complaint 19903601 to be resolved?
Resolution likelihood: mixed. The company's current response is "In progress". The company did respond in a timely manner, which is a positive indicator.
What does the risk level mean for complaint 19903601?
This complaint is rated as medium risk. The closure of a credit card account can impact a consumer's credit score and access to credit, especially if the reason for closure is not clearly understood or communicated.
What regulatory actions apply to complaint 19903601?
Regulators monitor account closures to ensure fair practices and to prevent discriminatory or arbitrary actions by financial institutions. The CFPB tracks complaints like this one to identify patterns of misconduct across the Credit card industry.
What should the consumer do about complaint 19903601?
Consumers should understand the terms and conditions of their credit card agreement, including reasons for account closure, and communicate with the issuer to seek clarification or resolution.
Are there state-specific protections for complaint 19903601?
The complaint is being handled in North Dakota, and state-specific consumer protection laws may apply. This complaint was filed from North Dakota.
How does complaint 19903601 compare to industry norms?
Practices around account closures vary among credit card issuers, with some being more transparent than others.
What are the typical reasons a credit card company might close an account?
Common reasons include missed payments, high credit utilization, suspected fraud, or changes in the cardholder's creditworthiness. Issuers may also close accounts for business reasons, such as reducing risk exposure.
What recourse does a consumer have if their credit card account is closed unexpectedly?
Consumers can contact the credit card issuer to understand the specific reason for closure and inquire about any options for reconsideration. They can also file a complaint with regulatory bodies like the CFPB if they believe the closure was unfair or unlawful.
Disclaimer
This analysis is AI-generated and does not constitute legal advice.