Money transfer, virtual currency, or money service -- Fraud or scam -- Complaint #9985725
Complaint Overview
Complaint ID: 9985725
Company: Bank Of America, National Association
Product: Money transfer, virtual currency, or money service
Sub-Product: Domestic (US) money transfer
Issue: Fraud or scam
State: Georgia
ZIP Code: 305XX
Date Received: 2024-08-29T12:00:00-05:00
Date Sent to Company: 2024-08-29T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
On XX/XX/year>, I feel victim to a business email phishing/spoofing scam where I sent a vendor payment in the amount of {$33000.00} to a fraudulent Bank of America account XXXX I have emailed XXXX twice and have received no response. The fraud presented when someone intercepted the vendor 's email address, changing XXXX letter in the address to appear valid. They sent me the real copy of the invoice to pay, but with fraudulent XXXX instructions. I contacted my bank, filed a police report, filed an XXXX, FTC report but still haven't received any response from Bank of America. The fraudster opened an account in the vendor 's name, so it is a fake account. I still owe the real vendor for a payable. I'm very frustrated to have XXXX details on if they are investigating this theft/fraud. XXXX XXXX is the company but the fraudulent email was sent from XXXX, which is not her email. My company is XXXX XXXX and my bank is XXXX XXXX XXXX
Frequently Asked Questions
What is Complaint #9985725 about?
Complaint #9985725 was filed against Bank Of America, National Association regarding Money transfer, virtual currency, or money service specifically about Fraud or scam. It was received by the CFPB on 2024-08-29T12:00:00-05:00.
How did Bank Of America, National Association respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Bank Of America, National Association?
Yes, visit the Bank Of America, National Association company profile at readthecomplaint.com/company/bank-of-america-national-association to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.