Bank Of America, National Association -- Consumer Complaint Report & Risk Analysis
Bank of America Faces Persistent Account Management and Billing Issues
Company Overview
Company: Bank Of America, National Association
Total CFPB Complaints: 54,473
AI Risk Score: 65/100
Most Recent Complaint: 2025-10-31T12:00:00-05:00
Risk Breakdown
- Complaint Volume: medium
- Response Quality: fair
- Issue Recurrence: high
- Consumer Harm Severity: medium
AI Company Analysis
BANK OF AMERICA, NATIONAL ASSOCIATION has 18,281 consumer complaints on file with the CFPB. The company needs to improve its timeliness in responding to customer complaints. There are recurring issues with managing accounts and problems with purchases appearing on statements.
Response Quality Assessment
fair
Top Consumer Issues
Managing an account -- Severity: medium
Problem with a purchase shown on your statement -- Severity: medium
Red Flags
- Low timeliness percentage (unknown but implied by the '?' symbol).
Green Flags
- Multiple product categories affected, indicating broad operational scope.
Consumer Tips & Advice
Always keep detailed records of your transactions and communications with your bank to resolve any discrepancies.
Complaint Trend Analysis
There is a consistent volume of complaints related to account management and billing errors, suggesting a need for enhanced internal processes.
Regulatory History
No specific regulatory history provided, but ongoing complaint volume may attract scrutiny.
Industry Context
Financial institutions like Bank of America handle a vast number of customer interactions daily, making efficient complaint resolution critical for customer satisfaction and regulatory compliance.
Frequently Asked Questions About Bank Of America, National Association
How many CFPB complaints does BANK OF AMERICA, NATIONAL ASSOCIATION have?
BANK OF AMERICA, NATIONAL ASSOCIATION has 18,281 complaints on file with the CFPB. The most recent complaint was filed on October 31, 2024.
What is BANK OF AMERICA, NATIONAL ASSOCIATION's complaint response rate?
Response rate data is not yet available for BANK OF AMERICA, NATIONAL ASSOCIATION.
Does BANK OF AMERICA, NATIONAL ASSOCIATION respond to complaints on time?
Timely response data is not yet available for BANK OF AMERICA, NATIONAL ASSOCIATION.
Is BANK OF AMERICA, NATIONAL ASSOCIATION safe to do business with?
Bank of America Faces Persistent Account Management and Billing Issues BANK OF AMERICA, NATIONAL ASSOCIATION has 18,281 CFPB complaints. Risk score: 65/100.
What red flags exist for BANK OF AMERICA, NATIONAL ASSOCIATION?
Potential red flags for BANK OF AMERICA, NATIONAL ASSOCIATION: Low timeliness percentage (unknown but implied by the '?' symbol).. These are based on analysis of CFPB complaint patterns.
What are BANK OF AMERICA, NATIONAL ASSOCIATION's strengths?
Positive indicators for BANK OF AMERICA, NATIONAL ASSOCIATION: Multiple product categories affected, indicating broad operational scope..
What tips should consumers know about BANK OF AMERICA, NATIONAL ASSOCIATION?
Always keep detailed records of your transactions and communications with your bank to resolve any discrepancies.
Are complaints against BANK OF AMERICA, NATIONAL ASSOCIATION increasing or decreasing?
There is a consistent volume of complaints related to account management and billing errors, suggesting a need for enhanced internal processes. BANK OF AMERICA, NATIONAL ASSOCIATION currently has 18,281 total complaints.
Has BANK OF AMERICA, NATIONAL ASSOCIATION faced regulatory action?
No specific regulatory history provided, but ongoing complaint volume may attract scrutiny.
How does BANK OF AMERICA, NATIONAL ASSOCIATION compare to industry peers?
Financial institutions like Bank of America handle a vast number of customer interactions daily, making efficient complaint resolution critical for customer satisfaction and regulatory compliance.
What are the primary root causes for the recurring issues in managing accounts and problems with purchases shown on statements?
Further investigation is needed to pinpoint specific system or process failures leading to these common customer complaints.
Recent Complaints Against Bank Of America, National Association
- Checking or savings account #21194322 -- Problem caused by your funds being low -- 2026-04-13T12:00:00-05:00
- Credit reporting or other personal consumer reports #21055635 -- Credit monitoring or identity theft protection services -- 2026-04-08T12:00:00-05:00
- Credit reporting or other personal consumer reports #21055357 -- Credit monitoring or identity theft protection services -- 2026-04-08T12:00:00-05:00
- Checking or savings account #21020327 -- Opening an account -- 2026-04-07T12:00:00-05:00
- Checking or savings account #20915402 -- Managing an account -- 2026-04-03T12:00:00-05:00
- Credit card #20895532 -- Fees or interest -- 2026-04-02T12:00:00-05:00
- Checking or savings account #20846915 -- Closing an account -- 2026-04-01T12:00:00-05:00
- Mortgage #20846125 -- Struggling to pay mortgage -- 2026-04-01T12:00:00-05:00
- Checking or savings account #20812797 -- Closing an account -- 2026-03-31T12:00:00-05:00
- Debt collection #20772095 -- Took or threatened to take negative or legal action -- 2026-03-30T12:00:00-05:00
Bank Of America, National Association Complaints by State
- Bank Of America, National Association Complaints in California
- Bank Of America, National Association Complaints in Texas
- Bank Of America, National Association Complaints in New York
- Bank Of America, National Association Complaints in Florida
- Bank Of America, National Association Complaints in Illinois
- Bank Of America, National Association Complaints in Pennsylvania
- Bank Of America, National Association Complaints in Ohio
- Bank Of America, National Association Complaints in Georgia
- Bank Of America, National Association Complaints in North Carolina
- Bank Of America, National Association Complaints in New Jersey
Bank Of America, National Association Complaints by Product
- Bank Of America, National Association Checking or Savings Account Complaints
- Bank Of America, National Association Credit Card Complaints
- Bank Of America, National Association Mortgage Complaints
- Bank Of America, National Association Student Loan Complaints
- Bank Of America, National Association Vehicle Loan or Lease Complaints
- Bank Of America, National Association Debt Collection Complaints
- Bank Of America, National Association Credit Reporting Complaints
- Bank Of America, National Association Money Transfer Complaints
- Bank Of America, National Association Payday Loan Complaints
- Bank Of America, National Association Prepaid Card Complaints
Disclaimer
This analysis is based on CFPB complaint data and AI interpretation.
About This Report
This consumer complaint report for Bank Of America, National Association is generated by ReadTheComplaint using AI analysis of data from the CFPB.