Mortgage -- Struggling to pay mortgage -- Complaint #20846125
Bank of America Faces Mortgage Modification Dispute
Complaint Overview
Complaint ID: 20846125
Company: Bank Of America, National Association
Product: Mortgage
Sub-Product: Conventional home mortgage
Issue: Struggling to pay mortgage
Sub-Issue: Trying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosure
State: Florida
ZIP Code: 33016
Date Received: 2026-04-01T12:00:00-05:00
Date Sent to Company: 2026-04-01T12:00:00-05:00
Company Response: In progress
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Risk Assessment
Risk Level: high
The consumer's struggle to pay their mortgage and their attempts to resolve it through modification or other loss mitigation options indicate a high risk of financial distress and potential foreclosure.
Consumer Sentiment: mixed
Topics: Mortgage Servicing, Loss Mitigation, Foreclosure
AI Analysis
CFPB complaint 20846125 was filed against BANK OF AMERICA, NATIONAL ASSOCIATION regarding Mortgage (Conventional home mortgage), specifically about "Struggling to pay mortgage". A Florida consumer is in dispute with Bank of America over issues related to mortgage modification, forbearance, or foreclosure, and the complaint is currently in progress. The complaint was received on April 1, 2026 from Florida. The company responded with "In progress".
What You Should Do -- Consumer Action Plan
Consumers facing mortgage payment difficulties should proactively communicate with their lender, document all interactions, and explore all available loss mitigation options.
Legal Context & Consumer Protection Laws
This situation falls under federal and state laws governing mortgage servicing, including the Real Estate Settlement Procedures Act (RESPA) and potentially state-specific foreclosure laws.
Regulatory Insight
Servicers must provide timely and accurate information regarding loss mitigation options and cannot pursue foreclosure while a borrower's complete application is under review.
Resolution Likelihood
mixed
State-Specific Consumer Protections
In Florida, foreclosure laws are specific and can impact the timeline and process for homeowners facing delinquency.
Industry Comparison
This complaint is typical of issues faced by many mortgage servicers when borrowers experience financial hardship.
Related Issues
Frequently Asked Questions
What is CFPB complaint 20846125 about?
CFPB complaint 20846125 involves Mortgage (Conventional home mortgage). The consumer reported an issue with "Struggling to pay mortgage", specifically "Trying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosure". This complaint was filed against BANK OF AMERICA, NATIONAL ASSOCIATION on April 1, 2026.
Which company is complaint 20846125 filed against?
Complaint 20846125 was filed against BANK OF AMERICA, NATIONAL ASSOCIATION. You can view all complaints against this company on their profile page at /company/bank-of-america-national-association.
What was the company's response to complaint 20846125?
BANK OF AMERICA, NATIONAL ASSOCIATION responded with "In progress". The response was marked as timely by the CFPB.
When was complaint 20846125 filed?
Complaint 20846125 was received by the CFPB on April 1, 2026. It was sent to BANK OF AMERICA, NATIONAL ASSOCIATION on April 1, 2026.
What state was complaint 20846125 filed from?
Complaint 20846125 was filed from Florida. You can view all complaints from this state at /state/FL.
Was the consumer satisfied with the resolution of complaint 20846125?
Dispute information is not available for complaint 20846125.
What product category is complaint 20846125 about?
Complaint 20846125 is categorized under "Mortgage", specifically "Conventional home mortgage". This is one of the product categories tracked by the CFPB.
How was complaint 20846125 submitted?
Complaint 20846125 was submitted via Web. The CFPB accepts complaints through web, phone, mail, email, fax, and referral channels.
What are the consumer's legal options for complaint 20846125?
This situation falls under federal and state laws governing mortgage servicing, including the Real Estate Settlement Procedures Act (RESPA) and potentially state-specific foreclosure laws. This relates to a Mortgage complaint against BANK OF AMERICA, NATIONAL ASSOCIATION involving "Struggling to pay mortgage".
How likely is complaint 20846125 to be resolved?
Resolution likelihood: mixed. The company's current response is "In progress". The company did respond in a timely manner, which is a positive indicator.
What does the risk level mean for complaint 20846125?
This complaint is rated as high risk. The consumer's struggle to pay their mortgage and their attempts to resolve it through modification or other loss mitigation options indicate a high risk of financial distress and potential foreclosure.
What regulatory actions apply to complaint 20846125?
Servicers must provide timely and accurate information regarding loss mitigation options and cannot pursue foreclosure while a borrower's complete application is under review. The CFPB tracks complaints like this one to identify patterns of misconduct across the Mortgage industry.
What should the consumer do about complaint 20846125?
Consumers facing mortgage payment difficulties should proactively communicate with their lender, document all interactions, and explore all available loss mitigation options.
Are there state-specific protections for complaint 20846125?
In Florida, foreclosure laws are specific and can impact the timeline and process for homeowners facing delinquency. This complaint was filed from Florida.
How does complaint 20846125 compare to industry norms?
This complaint is typical of issues faced by many mortgage servicers when borrowers experience financial hardship.
What are the specific timelines Bank of America must adhere to when reviewing a borrower's loss mitigation application?
Under federal regulations, servicers generally have 30 days to review a complete loss mitigation application and must not pursue foreclosure while the application is under review.
What recourse does a consumer have if they believe Bank of America has mishandled their loss mitigation request?
The consumer can file a formal complaint with the CFPB, and depending on the specifics, may consider legal action or seeking assistance from a housing counselor.
Disclaimer
This analysis is AI-generated and does not constitute legal advice.