Debt collection -- False statements or representation -- Complaint #9985363
Complaint Overview
Complaint ID: 9985363
Company: World Omni Financial CORP.
Product: Debt collection
Sub-Product: Auto debt
Issue: False statements or representation
Sub-Issue: Attempted to collect wrong amount
State: Florida
ZIP Code: 34711
Date Received: 2024-08-29T12:00:00-05:00
Date Sent to Company: 2024-08-29T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
XXXXXXXX Southeast Toyota Finance ( SETF ) was paid twice in the last 15 days by me, but refuses to show my payment history on its website and has NOT updated my amount owed, by showing the last two payments on its website. This matter concerns my lease of a XXXX XXXX ( XXXX, XXXX ). Payments : XXXX of XXXX Acct # XXXX VIN : XXXX I want to make a payment for {$650.00} today ( normal monthly payment today ), but can not because SETF is trying to force a {$1300.00} payment from me. I also can not see my payment history on the SETF website. Thirdly, I already made payments of {$650.00} on XXXX and XXXX XXXX to SETF, but I see no deduction in my money owed to SETF on its website. Because SETF is not reducing my money owed to them after I make payments on its website, I am concerned about CONSUMER FRAUD and am filing a complaint with the XXXX XXXX XXXX to ensure SETF updates their financial records before forcing me to make double and triple payments above and beyond what I am required to pay. I am a poorly paid school teacher living on a small salary. I am asking SETF to update its financial records on my account on its website AND remove all late fees to reflect my last 2 payments made, reduce the amount owed by me on its website and after having done so, I will make the 3rd payment as promised to bring the balance owed to XXXX ( XXXX ). XXXX XXXX XXXX XXXX XXXX XXXX XXXX, FL XXXX XXXX
Frequently Asked Questions
What is Complaint #9985363 about?
Complaint #9985363 was filed against World Omni Financial CORP. regarding Debt collection specifically about False statements or representation. It was received by the CFPB on 2024-08-29T12:00:00-05:00.
How did World Omni Financial CORP. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Debt collection) and describe your issue in detail.
Can I see other complaints against World Omni Financial CORP.?
Yes, visit the World Omni Financial CORP. company profile at readthecomplaint.com/company/world-omni-financial-corp to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.