Credit card -- Problem when making payments -- Complaint #9985212
Complaint Overview
Complaint ID: 9985212
Company: Synchrony Financial
Product: Credit card
Sub-Product: Store credit card
Issue: Problem when making payments
Sub-Issue: Problem during payment process
State: Arizona
ZIP Code: 85142
Date Received: 2024-08-29T12:00:00-05:00
Date Sent to Company: 2024-08-29T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Older American
Consumer Narrative
I have a PayPal Credit account through Synchrony Bank. It came to my attention several months ago that when I make a payment which includes all standard purchases for the month and what ever Promotional deferred interest purchase is due that the payment is not being applied to the standard purchases ( which creates interest due on them ) but to future deferred interest purchases. In these instances the deferred interest purchase is not due for 4-6 weeks from date of payment. I am supposed to have 6 months interest free but am getting XXXX XXXX - 5 months instead. Even though they advertise and set up due dates that are 6 months out. I have talked to them, initially when it first came to my attention approximately 3 months ago. Their solution is that after I make a payment I have to call and specify how it is to be properly applied and they then reverse the original application of funds to correct the problem. I have other accounts that have XXXX interest balances and new charges and when I make a payment the new charges ( which would accrue interest ) are paid first before any application of funds to the XXXX interest balances. This is what my understanding of what credit card regulations require : that pmts be applied to higher interest charges first. In this case, the interest would not be charged until the following statement, but it would be charged if I didn't call to have them manually fix it. This is the only credit card I have that regularly applies payments improperly. I'm hoping you can bring this to the attention of the company so their IT department can correct this flaw in their payment processing system. Thank you.
Frequently Asked Questions
What is Complaint #9985212 about?
Complaint #9985212 was filed against Synchrony Financial regarding Credit card specifically about Problem when making payments. It was received by the CFPB on 2024-08-29T12:00:00-05:00.
How did Synchrony Financial respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card) and describe your issue in detail.
Can I see other complaints against Synchrony Financial?
Yes, visit the Synchrony Financial company profile at readthecomplaint.com/company/synchrony-financial to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.