Credit card -- Other features, terms, or problems -- Complaint #9985098
Complaint Overview
Complaint ID: 9985098
Company: Citibank, N.A.
Product: Credit card
Sub-Product: General-purpose credit card or charge card
Issue: Other features, terms, or problems
Sub-Issue: Other problem
State: Georgia
ZIP Code: 30030
Date Received: 2024-09-01T12:00:00-05:00
Date Sent to Company: 2024-09-01T12:00:00-05:00
Company Response: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I disputed a charge for XXXX XXXX XXXX XXXX XXXX which XXXX XXXX XXXX charged after I cancelled service and for a month in which I did not have service. Citi summarily denied my dispute request without contacting me for additional information and without providing me XXXX XXXX XXXX response, despite the letter posted to my account stating otherwise. Citi also did not notify me of this denial any way other than merely posting a notice in my online account.
Frequently Asked Questions
What is Complaint #9985098 about?
Complaint #9985098 was filed against Citibank, N.A. regarding Credit card specifically about Other features, terms, or problems. It was received by the CFPB on 2024-09-01T12:00:00-05:00.
How did Citibank, N.A. respond to this complaint?
The company responded with: "Closed with monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card) and describe your issue in detail.
Can I see other complaints against Citibank, N.A.?
Yes, visit the Citibank, N.A. company profile at readthecomplaint.com/company/citibank-n-a to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.