Credit card -- Problem with a purchase shown on your statement -- Complaint #9984068
Complaint Overview
Complaint ID: 9984068
Company: Citibank, N.A.
Product: Credit card
Sub-Product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Sub-Issue: Card was charged for something you did not purchase with the card
State: Georgia
ZIP Code: 30017
Date Received: 2024-09-01T12:00:00-05:00
Date Sent to Company: 2024-09-01T12:00:00-05:00
Company Response: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I received a letter stating there might be fraudulent charges on my Citi bank credit card account. I could not get into my account when I never had a problem before. I still can not. I called fraud and spoke to a woman The XXXX week of XXXX. She said she will cancel the card issue me another one in the mail and the fraud department will contact me. They have not. I got a new card in the mail the XXXX week of XX/XX/year> and in the time it was sent by the bank it was already hacked. I called again the XXXX week of XXXX and got the same woman with a different name. Another card was sent to me and the same thing happened. I call citi fraud department and got THE SAME WOMAN ... .. different name again. ( she had a very unique voice and accent. It was her ). She would not talk to me like a normal person. At this point I asked her to just close out my account all together but this was after a payment of {$490.00} was automatically applied to the fraudulent charges on my account. I got a letter in the mail stating I was accepted to apple pay, another for XXXX, and a third with a debit card I had supposedly opened, then a XXXX with a debit pin. None of these I applied for and these came after I " closed the account ''! I answered the phone Sunday XX/XX/year> to hear the voice of that same woman again telling me I owe over {$200.00} on this account. The one that she supposedly closed. I gave permission for her to speak to my husband. After a short discourse she hung up on him.
Frequently Asked Questions
What is Complaint #9984068 about?
Complaint #9984068 was filed against Citibank, N.A. regarding Credit card specifically about Problem with a purchase shown on your statement. It was received by the CFPB on 2024-09-01T12:00:00-05:00.
How did Citibank, N.A. respond to this complaint?
The company responded with: "Closed with monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card) and describe your issue in detail.
Can I see other complaints against Citibank, N.A.?
Yes, visit the Citibank, N.A. company profile at readthecomplaint.com/company/citibank-n-a to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.