Money transfer, virtual currency, or money service -- Fraud or scam -- Complaint #9983966
Complaint Overview
Complaint ID: 9983966
Company: Citibank, N.A.
Product: Money transfer, virtual currency, or money service
Sub-Product: Domestic (US) money transfer
Issue: Fraud or scam
State: New York
ZIP Code: 11234
Date Received: 2024-08-30T12:00:00-05:00
Date Sent to Company: 2024-08-30T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Older American
Consumer Narrative
On XX/XX/XXXX, I received a text from phone XXXX XXXXXXXX, which appearedto be Citibank asking if I had used a card for {$1200.00} XXXX the XXXX XXXX & to reply yes or no. I replied no. I was thanked for confirming this activity & that customer rep would be contacting me soon. Shortly after, I did get a call from what appeared to be a citibank rep from XXXX ( this is the XXXX that is on the back of my citibank debit card ) offering to help secure my bank account to prevent any scams. Subsequently, I was directed to XXXX XXXX XXXX where I was manipulated & scammed into making a domestic wire transfer of {$17000.00} USC to perpetrater account number XXXX with wire number XXXX. I was told that money was placed in XXXX XXXX XXXXXXXX. This was done without my consent, knowledge & was not authorized. I did go to local Citibank branch XX/XX/XXXX & filed a report, spoke to fraud personnell via telephone. On the same day I went to XXXX police precinct & filed a report.As far as I know neither Citibank or XXXX XXXX XXXXXXXX questioned this transaction. I have banked with Citibank for years & never dealt with any huge transactions. I did contact executive team at Citibank, they claimed to done an investigation, but my claim was denied 3 times. I was advised to file a complaint with FTC & FBI internet fraud complaint center, which was done XX/XX/XXXX, Complaint was sent to XXXX XXXX XXXX XXXX XXXX XXXX. They could only act as mediator. I have heard from a few people that Citibank is known for denying claims. It is very hard to find an attorney. most dont want to deal with Citibank XXXX
Frequently Asked Questions
What is Complaint #9983966 about?
Complaint #9983966 was filed against Citibank, N.A. regarding Money transfer, virtual currency, or money service specifically about Fraud or scam. It was received by the CFPB on 2024-08-30T12:00:00-05:00.
How did Citibank, N.A. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Citibank, N.A.?
Yes, visit the Citibank, N.A. company profile at readthecomplaint.com/company/citibank-n-a to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.