Credit card -- Closing your account -- Complaint #9961223
Complaint Overview
Complaint ID: 9961223
Company: Bank Of America, National Association
Product: Credit card
Sub-Product: General-purpose credit card or charge card
Issue: Closing your account
Sub-Issue: Company closed your account
State: North Carolina
ZIP Code: 28625
Date Received: 2024-08-28T12:00:00-05:00
Date Sent to Company: 2024-08-28T12:00:00-05:00
Company Response: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
In XX/XX/XXXX I had to close my checking account and open a new account. I had my Bank of America account on auto pay and I received an email on XX/XX/XXXX saying my payment was returned which I knew was because I forgot to update my checking account. Called them immediately gave my new bank account information and set up my payment. The next month I get a notification for another returned payment so I called XX/XX/XXXX and they had my account number wrong so I updated with them but they were struggling to understand how many XXXX were in my account number. A month later I get another notification that my payment was returned so I called them yet again XX/XX/XXXX and they had the account number incorrect again. I spoke to another representative and again gave my number. Then on XX/XX/XXXX I got notification that they closed my account due to returned payments. I called them XX/XX/XXXX and XX/XX/XXXX and explained it was all the representatives fault not mine because I gave them the correct number. They said there was nothing they could do. I continued to make my payments on the closed account in XX/XX/XXXX and then in XX/XX/XXXX I get an email saying my payment was returned yet again. Immediately called them on XX/XX/XXXX and XX/XX/XXXX because I cant do anything online with my payments Im blocked so I have to call. I asked them how nothing has changed from XXXX to XXXX but XXXX payment was fine now XXXX payment is an issues. No answers or explanations. They said they would find out and call me never heard back that was XX/XX/XXXX.
Frequently Asked Questions
What is Complaint #9961223 about?
Complaint #9961223 was filed against Bank Of America, National Association regarding Credit card specifically about Closing your account. It was received by the CFPB on 2024-08-28T12:00:00-05:00.
How did Bank Of America, National Association respond to this complaint?
The company responded with: "Closed with monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card) and describe your issue in detail.
Can I see other complaints against Bank Of America, National Association?
Yes, visit the Bank Of America, National Association company profile at readthecomplaint.com/company/bank-of-america-national-association to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.