Credit card -- Other features, terms, or problems -- Complaint #9929489
Complaint Overview
Complaint ID: 9929489
Company: Jpmorgan Chase & Co.
Product: Credit card
Sub-Product: General-purpose credit card or charge card
Issue: Other features, terms, or problems
Sub-Issue: Privacy issues
State: New Jersey
ZIP Code: 08854
Date Received: 2024-08-24T12:00:00-05:00
Date Sent to Company: 2024-08-24T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
ACCOUNT NUMBER : XXXX CATEGORY TYPE : Account Inquiry XXXX My interactions with two customer service representatives, who appeared to be outside the XXXX, were XXXX by a distinct lack of transparency. They were unwilling to share their information, yet they demanded all of mine. I have complained with XXXX, XXXX # XXXX, and XXXX, XXXX # XXXX. I have also filed a complaint with the number XXXX and am eager to learn the outcome of these complaints. The actions of the customer service representatives are questionable and contribute to a fraudulent environment, potentially endangering consumers ' identities.
Frequently Asked Questions
What is Complaint #9929489 about?
Complaint #9929489 was filed against Jpmorgan Chase & Co. regarding Credit card specifically about Other features, terms, or problems. It was received by the CFPB on 2024-08-24T12:00:00-05:00.
How did Jpmorgan Chase & Co. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card) and describe your issue in detail.
Can I see other complaints against Jpmorgan Chase & Co.?
Yes, visit the Jpmorgan Chase & Co. company profile at readthecomplaint.com/company/jpmorgan-chase-co to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.