Money transfer, virtual currency, or money service -- Fraud or scam -- Complaint #9929480
Complaint Overview
Complaint ID: 9929480
Company: Synchrony Financial
Product: Money transfer, virtual currency, or money service
Sub-Product: Foreign currency exchange
Issue: Fraud or scam
State: Texas
ZIP Code: 75052
Date Received: 2024-08-24T12:00:00-05:00
Date Sent to Company: 2024-08-24T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I bought a product through XXXX XXXX XXXX 2024 for {$900.00} Mexican pesos the seller got the wrong product, they sent the wrong product and now they don't want to give me my money back They want me to pay the return shipping costs, the shipping cost is almost the price of the product ... as you can see, as a consumer I do not feel protected because I will end up paying double for NO reason also the producto looks really bad
Frequently Asked Questions
What is Complaint #9929480 about?
Complaint #9929480 was filed against Synchrony Financial regarding Money transfer, virtual currency, or money service specifically about Fraud or scam. It was received by the CFPB on 2024-08-24T12:00:00-05:00.
How did Synchrony Financial respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Synchrony Financial?
Yes, visit the Synchrony Financial company profile at readthecomplaint.com/company/synchrony-financial to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.