Prepaid card -- Problem with a purchase or transfer -- Complaint #9929409
Complaint Overview
Complaint ID: 9929409
Company: Netspend Corporation
Product: Prepaid card
Sub-Product: General-purpose prepaid card
Issue: Problem with a purchase or transfer
Sub-Issue: Card company isn't resolving a dispute about a purchase or transfer
State: California
ZIP Code: 91761
Date Received: 2024-08-26T12:00:00-05:00
Date Sent to Company: 2024-08-27T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: No
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
IN XX/XX/XXXX, I filed my tax for XXXX asking for the rebate, and The IRS said They don't owe me I don't owe them a letter XXXX. They send the XXXX $ to Netspend on XXXX XXXX, XXXX I called Netspend to tell them that I did not receive the XXXX $ I called Netspend after 3 days on XX/XX/XXXX, and they told me to file a dispute i told them that ok to transfer me to a dispute l explained everything they told to give them XXXX business days but mid time they going to send me some paper on the mail in XXXX On XX/XX/XXXX I called back and they told me to call again on XX/XX/XXXX I called that day and stayed on the phone for XXXX hours they kept saying to call back I asked them to transfer me to a supervisor they held the phone for over XXXX minutes no pick I hang up next day I call they can't find my claim for longtime they transfer me to dispute channel. They told me there was no error from Netspend I transferred the XXXX to my card I said I did not and did not know XXXX was at Netspend and I did not know how to transfer I did not receive any notification for the XXXX any funds I received from Netspend, you guys send me a notification and help me load to mine. I did not transfer the XXXX I did not know it was a deposit Netspend sent me XXXX ago a statement to show me how I spent the XXXX and the statement was fake it was my tax money on the statement and it was altogether my tax XXXX $ The card ending in XXXX Netspend over the phone helped in XX/XX/XXXX. Netspend helped me over the phone load XXXX after I received a notification from Netspend.on the card ending XXXX there never be XXXX transfer on my card. Pls I did not receive it I need help Thank you
Frequently Asked Questions
What is Complaint #9929409 about?
Complaint #9929409 was filed against Netspend Corporation regarding Prepaid card specifically about Problem with a purchase or transfer. It was received by the CFPB on 2024-08-26T12:00:00-05:00.
How did Netspend Corporation respond to this complaint?
The company responded with: "Closed with explanation". The response was not timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Prepaid card) and describe your issue in detail.
Can I see other complaints against Netspend Corporation?
Yes, visit the Netspend Corporation company profile at readthecomplaint.com/company/netspend-corporation to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.