Credit card -- Problem with a purchase shown on your statement -- Complaint #9929148
Complaint Overview
Complaint ID: 9929148
Company: Goldman Sachs Bank USA
Product: Credit card
Sub-Product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Sub-Issue: Credit card company isn't resolving a dispute about a purchase on your statement
State: New York
ZIP Code: 10031
Date Received: 2024-08-26T12:00:00-05:00
Date Sent to Company: 2024-08-26T12:00:00-05:00
Company Response: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
In XXXX of XXXX I placed an order to XXXX XXXX XXXX for a total of {$200.00}. The sender states the merchandise was delivered but I did not receive it. I filed a police report for stolen property. I contacted XXXX and was informed that they will not re-ship or refund the money paid and to contact my credit card company. I contacted apple credit card known as Goldman Sachs Bank USA on XX/XX/XXXX, and a temporary credit was applied to my account pending investigation. On XXXX XXXXXX/XX/XXXX, I see the charge was reversed and I was being charged the {$200.00}. I contacted apple again and requested to speak to a manager. I was then informed a police report was not sufficient and would have to pay {$200.00}. I have never had an experience like this before. Being charged unfairly for merchandise I did not receive. I then wished to cancel my account because I feel unsafe and not valued as a long-time member.
Frequently Asked Questions
What is Complaint #9929148 about?
Complaint #9929148 was filed against Goldman Sachs Bank USA regarding Credit card specifically about Problem with a purchase shown on your statement. It was received by the CFPB on 2024-08-26T12:00:00-05:00.
How did Goldman Sachs Bank USA respond to this complaint?
The company responded with: "Closed with monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card) and describe your issue in detail.
Can I see other complaints against Goldman Sachs Bank USA?
Yes, visit the Goldman Sachs Bank USA company profile at readthecomplaint.com/company/goldman-sachs-bank-usa to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.