Credit card -- Problem with a purchase shown on your statement -- Complaint #9929045
Complaint Overview
Complaint ID: 9929045
Company: Bank Of America, National Association
Product: Credit card
Sub-Product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Sub-Issue: Credit card company isn't resolving a dispute about a purchase on your statement
State: Washington
ZIP Code: 98362
Date Received: 2024-08-26T12:00:00-05:00
Date Sent to Company: 2024-08-26T12:00:00-05:00
Company Response: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
BELOW ARE TWO CHARGES THAT WERE MADE ON A CARD THAT WAS CANCELLED AND THE NEW CARD LOCKED. XXXX XXXX XXXX XXXX Transaction date : XX/XX/year> Card type : XXXX Transaction type : Fees Reference number : XXXX Merchant Name : get more information about merchant name change XXXX XXXX XXXX merchant name Transaction Category : get more information about transaction category Shopping & Entertainment : Electronics Select toEditthe transaction category Online Purchase : XXXX Type Fees {$41.00} XXXX XXXXXXXX XXXX Transaction date : XX/XX/year> Card type : XXXX Transaction type : Purchases Merchant description : BOOKS, PERIODICALS AND NEWSPAPERS Merchant information : XXXX, CA Offer ID : XXXX Reference number : XXXX Merchant Name : get more information about merchant name change XXXX XXXX XXXX merchant name Transaction Category : get more information about transaction category Shopping & Entertainment XXXX XXXX XXXX XXXX transaction category Online Purchase : Y View more information Dispute this transaction Type Purchases {$34.00}
Frequently Asked Questions
What is Complaint #9929045 about?
Complaint #9929045 was filed against Bank Of America, National Association regarding Credit card specifically about Problem with a purchase shown on your statement. It was received by the CFPB on 2024-08-26T12:00:00-05:00.
How did Bank Of America, National Association respond to this complaint?
The company responded with: "Closed with monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card) and describe your issue in detail.
Can I see other complaints against Bank Of America, National Association?
Yes, visit the Bank Of America, National Association company profile at readthecomplaint.com/company/bank-of-america-national-association to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.