Money transfer, virtual currency, or money service -- Fraud or scam -- Complaint #9924355
Complaint Overview
Complaint ID: 9924355
Company: Jpmorgan Chase & Co.
Product: Money transfer, virtual currency, or money service
Sub-Product: Domestic (US) money transfer
Issue: Fraud or scam
State: Texas
ZIP Code: 76117
Date Received: 2024-08-25T12:00:00-05:00
Date Sent to Company: 2024-08-25T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Servicemember
Consumer Narrative
It started on late XX/XX/XXXX and lead into XX/XX/XXXX, my debit card was used in a different state them me for under {$5.00}, followed by XX/XX/XXXX between XXXX via phone money was transferred from my savings into my checking. Then XXXX separate wire transfers took place XXXX for XXXX to XXXX XXXX and XXXX one for XXXX to a XXXX account. This happened while i was at work. By XXXX I called Chase, my bank and notified them. They attempted to i guess re call the money but the accounts were emptied. They returned the {$5.00} charge and replaced my card, after i went into a branch and spoke with the manager. My accounts were frozen as well. They have not investigated the phone transfer, which I learned today XX/XX/year>. I also learned today that they denied my claim because " i benefited or authorized ''. Which is not true. I have filed a police report and am awaiting that to post to have. I also filed with FTC, and frozen my credit and put fraud alerts. I believe I did this on the XXXX or XXXX. One of the reasons that the employee at the branch repeated from the claims department was because I had a previously wire transfer in XXXX. Which is true I did for buying my house. The claims department reported to the employee that I would need some type of proof of a hack or something from my phone company. Which they said they can't prove or disprove besides showing i did not call the bank to transfer funds from my call logs. There was something with my IP as well, but XXXX said they can't look back at my IP addresses to get locations. My phone company said that Chase knows this isn't possible and sent me to get proof that doesn't exist. It total it was XXXX that was taken that Chase is refusing to return since there is not proof I guess that it was not me and since they couldn't get the funds from the banks the wire transfer it went to.
Frequently Asked Questions
What is Complaint #9924355 about?
Complaint #9924355 was filed against Jpmorgan Chase & Co. regarding Money transfer, virtual currency, or money service specifically about Fraud or scam. It was received by the CFPB on 2024-08-25T12:00:00-05:00.
How did Jpmorgan Chase & Co. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Jpmorgan Chase & Co.?
Yes, visit the Jpmorgan Chase & Co. company profile at readthecomplaint.com/company/jpmorgan-chase-co to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.