Credit card -- Advertising and marketing, including promotional offers -- Complaint #9923237
Complaint Overview
Complaint ID: 9923237
Company: Bank Of America, National Association
Product: Credit card
Sub-Product: General-purpose credit card or charge card
Issue: Advertising and marketing, including promotional offers
Sub-Issue: Didn't receive advertised or promotional terms
State: Texas
ZIP Code: 77375
Date Received: 2024-08-25T12:00:00-05:00
Date Sent to Company: 2024-08-25T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I have spoken to Bank of America three times in the last 3 days and today is XXXX XX/XX/year>. Each time I have spoken to a representative they have told me that they would not be able to refund me the interest that was accumulating from an offer ending that had 0 % interest on a balance transfer for me I had noted that it would end on XX/XX/XXXX and it ended before that time frame. When I question them about it they said it was in the third page of the statement even though I had been all through the statements and couldn't locate the date. I just happened to call to double-check my information and saw that they were already charging me Interest. I want a refund of the interest that was charged as I have already paid off the card with two different banking entities
Frequently Asked Questions
What is Complaint #9923237 about?
Complaint #9923237 was filed against Bank Of America, National Association regarding Credit card specifically about Advertising and marketing, including promotional offers. It was received by the CFPB on 2024-08-25T12:00:00-05:00.
How did Bank Of America, National Association respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card) and describe your issue in detail.
Can I see other complaints against Bank Of America, National Association?
Yes, visit the Bank Of America, National Association company profile at readthecomplaint.com/company/bank-of-america-national-association to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.