Student loan -- Incorrect information on your report -- Complaint #9907424
Complaint Overview
Complaint ID: 9907424
Company: Mohela
Product: Student loan
Sub-Product: Federal student loan servicing
Issue: Incorrect information on your report
Sub-Issue: Account information incorrect
State: Massachusetts
ZIP Code: 02368
Date Received: 2024-08-23T12:00:00-05:00
Date Sent to Company: 2024-08-23T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
My students loans loans were forgiven. The balance are XXXX. However it is still reflecting a balance of over XXXX on my XXXX and experian credit report. I have tried to reach out to department of education and Moehla several times to correct this. Each time i am given a generic response and the issue is never resolved. This has been going on for months now and its extremely frustrating.
Frequently Asked Questions
What is Complaint #9907424 about?
Complaint #9907424 was filed against Mohela regarding Student loan specifically about Incorrect information on your report. It was received by the CFPB on 2024-08-23T12:00:00-05:00.
How did Mohela respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Student loan) and describe your issue in detail.
Can I see other complaints against Mohela?
Yes, visit the Mohela company profile at readthecomplaint.com/company/mohela to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.