Mohela -- Consumer Complaint Report & Risk Analysis
MOHELA Student Loan Servicer Performance Analysis
Company Overview
Company: Mohela
Total CFPB Complaints: 7,256
AI Risk Score: 75/100
Most Recent Complaint: 2025-04-30T12:00:00-05:00
Risk Breakdown
- Complaint Volume: medium
- Response Quality: good
- Issue Recurrence: high
- Consumer Harm Severity: medium
AI Company Analysis
MOHELA has 2,411 consumer complaints on file with the CFPB. MOHELA's complaint volume is 2411. The last reported data for MOHELA is from December 31, 2024.
Response Quality Assessment
good
Top Consumer Issues
Dealing with your lender or servicer -- Severity: medium
Red Flags
- High volume of complaints related to dealing with the lender/servicer.
Green Flags
- Some complaints related to credit reporting and improper use of reports, indicating potential areas for improvement.
Consumer Tips & Advice
When dealing with your student loan servicer, keep detailed records of all communications and agreements.
Complaint Trend Analysis
The data suggests a significant volume of complaints focused on the core servicing relationship, with a smaller but present number of issues related to credit reporting accuracy.
Regulatory History
There is no specific regulatory history provided for MOHELA in this dataset.
Industry Context
Student loan servicers play a critical role in managing borrower accounts, and their performance directly impacts consumer financial well-being.
Frequently Asked Questions About Mohela
How many CFPB complaints does MOHELA have?
MOHELA has 2,411 complaints on file with the CFPB. The most recent complaint was filed on December 31, 2024.
What is MOHELA's complaint response rate?
Response rate data is not yet available for MOHELA.
Does MOHELA respond to complaints on time?
Timely response data is not yet available for MOHELA.
Is MOHELA safe to do business with?
MOHELA Student Loan Servicer Performance Analysis MOHELA has 2,411 CFPB complaints. Risk score: 75/100.
What red flags exist for MOHELA?
Potential red flags for MOHELA: High volume of complaints related to dealing with the lender/servicer.. These are based on analysis of CFPB complaint patterns.
What are MOHELA's strengths?
Positive indicators for MOHELA: Some complaints related to credit reporting and improper use of reports, indicating potential areas for improvement..
What tips should consumers know about MOHELA?
When dealing with your student loan servicer, keep detailed records of all communications and agreements.
Are complaints against MOHELA increasing or decreasing?
The data suggests a significant volume of complaints focused on the core servicing relationship, with a smaller but present number of issues related to credit reporting accuracy. MOHELA currently has 2,411 total complaints.
Has MOHELA faced regulatory action?
There is no specific regulatory history provided for MOHELA in this dataset.
How does MOHELA compare to industry peers?
Student loan servicers play a critical role in managing borrower accounts, and their performance directly impacts consumer financial well-being.
What is the timeliness rate for MOHELA's complaint resolution?
The timeliness rate for MOHELA's complaint resolution is not provided in the given statistics.
Are the complaints related to incorrect information on reports stemming from MOHELA's reporting or from the borrower's underlying loan information?
The provided data does not specify whether the incorrect information on reports originates from MOHELA's reporting practices or the underlying loan details.
Recent Complaints Against Mohela
- Credit reporting or other personal consumer reports #16283200 -- Improper use of your report -- 2025-09-30T12:00:00-05:00
- Student loan #15634795 -- Dealing with your lender or servicer -- 2025-08-31T12:00:00-05:00
- Credit reporting or other personal consumer reports #13302892 -- Incorrect information on your report -- 2025-04-30T12:00:00-05:00
- Student loan #11915876 -- Dealing with your lender or servicer -- 2025-01-31T12:00:00-05:00
- Student loan #11915873 -- Incorrect information on your report -- 2025-01-31T12:00:00-05:00
- Student loan #11888010 -- Dealing with your lender or servicer -- 2025-01-31T12:00:00-05:00
- Student loan #11346170 -- Dealing with your lender or servicer -- 2024-12-31T12:00:00-05:00
- Student loan #9166095 -- Dealing with your lender or servicer -- 2024-05-31T12:00:00-05:00
Mohela Complaints by State
Mohela Complaints by Product
- Mohela Checking or Savings Account Complaints
- Mohela Credit Card Complaints
- Mohela Mortgage Complaints
- Mohela Student Loan Complaints
- Mohela Vehicle Loan or Lease Complaints
- Mohela Debt Collection Complaints
- Mohela Credit Reporting Complaints
- Mohela Money Transfer Complaints
- Mohela Payday Loan Complaints
- Mohela Prepaid Card Complaints
Disclaimer
This analysis is based on CFPB complaint data and AI interpretation.
About This Report
This consumer complaint report for Mohela is generated by ReadTheComplaint using AI analysis of data from the CFPB.