Student loan -- Incorrect information on your report -- Complaint #11915873
MOHELA Accused of Reporting Incorrect Student Loan Information
Complaint Overview
Complaint ID: 11915873
Company: Mohela
Product: Student loan
Sub-Product: Federal student loan servicing
Issue: Incorrect information on your report
Sub-Issue: Account information incorrect
State: Massachusetts
ZIP Code: 02130
Date Received: 2025-01-31T12:00:00-05:00
Date Sent to Company: 2025-02-03T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Referral
Risk Assessment
Risk Level: medium
Incorrect information on a credit report can negatively impact a consumer's financial standing and ability to obtain credit.
Consumer Sentiment: negative
Topics: Student loan servicing, Credit reporting errors, Federal student loans
AI Analysis
CFPB complaint 11915873 was filed against MOHELA regarding Student loan (Federal student loan servicing), specifically about "Incorrect information on your report". A consumer reported that MOHELA, a federal student loan servicer, provided incorrect account information on their report, leading to a closed complaint with an explanation. The complaint was received on January 31, 2025 from Massachusetts. The company responded with "Closed with explanation".
What You Should Do -- Consumer Action Plan
Consumers should regularly review their credit reports and dispute any inaccuracies with the credit bureaus and the relevant loan servicer.
Legal Context & Consumer Protection Laws
Federal student loan servicers are required to report accurate account information to credit bureaus.
Regulatory Insight
This case highlights the importance of accurate data reporting by student loan servicers and the potential consequences of errors.
Resolution Likelihood
likely
State-Specific Consumer Protections
The complaint originated in Massachusetts.
Industry Comparison
Student loan servicers, like other financial institutions, are expected to maintain accurate records and provide correct information to consumers and credit reporting agencies.
Related Issues
Frequently Asked Questions
What is CFPB complaint 11915873 about?
CFPB complaint 11915873 involves Student loan (Federal student loan servicing). The consumer reported an issue with "Incorrect information on your report", specifically "Account information incorrect". This complaint was filed against MOHELA on January 31, 2025.
Which company is complaint 11915873 filed against?
Complaint 11915873 was filed against MOHELA. You can view all complaints against this company on their profile page at /company/mohela.
What was the company's response to complaint 11915873?
MOHELA responded with "Closed with explanation". The response was marked as timely by the CFPB.
When was complaint 11915873 filed?
Complaint 11915873 was received by the CFPB on January 31, 2025. It was sent to MOHELA on February 3, 2025.
What state was complaint 11915873 filed from?
Complaint 11915873 was filed from Massachusetts. You can view all complaints from this state at /state/MA.
Was the consumer satisfied with the resolution of complaint 11915873?
Dispute information is not available for complaint 11915873.
What product category is complaint 11915873 about?
Complaint 11915873 is categorized under "Student loan", specifically "Federal student loan servicing". This is one of the product categories tracked by the CFPB.
How was complaint 11915873 submitted?
Complaint 11915873 was submitted via Referral. The CFPB accepts complaints through web, phone, mail, email, fax, and referral channels.
What are the consumer's legal options for complaint 11915873?
Federal student loan servicers are required to report accurate account information to credit bureaus. This relates to a Student loan complaint against MOHELA involving "Incorrect information on your report".
How likely is complaint 11915873 to be resolved?
Resolution likelihood: likely. The company's current response is "Closed with explanation". The company did respond in a timely manner, which is a positive indicator.
What does the risk level mean for complaint 11915873?
This complaint is rated as medium risk. Incorrect information on a credit report can negatively impact a consumer's financial standing and ability to obtain credit.
What regulatory actions apply to complaint 11915873?
This case highlights the importance of accurate data reporting by student loan servicers and the potential consequences of errors. The CFPB tracks complaints like this one to identify patterns of misconduct across the Student loan industry.
What should the consumer do about complaint 11915873?
Consumers should regularly review their credit reports and dispute any inaccuracies with the credit bureaus and the relevant loan servicer.
Are there state-specific protections for complaint 11915873?
The complaint originated in Massachusetts. This complaint was filed from Massachusetts.
How does complaint 11915873 compare to industry norms?
Student loan servicers, like other financial institutions, are expected to maintain accurate records and provide correct information to consumers and credit reporting agencies.
What steps can a consumer take if they discover incorrect information on their student loan report?
A consumer should first contact the loan servicer (MOHELA in this case) to request a correction. If the servicer does not resolve the issue, the consumer can file a dispute with the credit bureaus and potentially the CFPB.
What is the role of MOHELA in federal student loan servicing?
MOHELA is a state-based authority that acts as a federal student loan servicer, managing loan repayment, providing customer service, and reporting account information.
Disclaimer
This analysis is AI-generated and does not constitute legal advice.