Prepaid card -- Problem with a purchase or transfer -- Complaint #9906837
Complaint Overview
Complaint ID: 9906837
Company: Bank Of America, National Association
Product: Prepaid card
Sub-Product: Government benefit card
Issue: Problem with a purchase or transfer
Sub-Issue: Card company isn't resolving a dispute about a purchase or transfer
State: California
ZIP Code: 92596
Date Received: 2024-08-23T12:00:00-05:00
Date Sent to Company: 2024-08-23T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I never received my card but theyre denying my claim on the basis that the card was delivered to my home and activated. But how is it possible that my card was activated but I never received it? I tried to call the XXXX numerous times to order a new card a the phone line was always so busy to the point where Id never get through and eventually I gave up. I didnt even know my money had been spent until about a year ago when I attempted to order a new card through BOA directly. To find that there is no money on my account.. it has all been wiped out. So the representative told me my claim has once again been denied because I waited too long. How was I supposed to know Id have to make a claim because my money was stolen? I dont even know it was gone! So when I asked for ATM footage or some proof that I spent my money, they sent me a bank statement of all the purchases. OF COURSE THE MONEY WAS SPENT, ITS NO LONGER ON MY CARD. That is not proof! Ive sent it my ID so that a proper investigation can be done and still nothing. And this is too much money that has been stolen from me to let go. And I also came across an article that employees at BOA were apart of stealing peoples money which made perfect sense because I just couldnt understand how someone was able to steal my money without my information. I know it was an inside job and I want my money back! Claim # XXXX Claim # XXXX
Frequently Asked Questions
What is Complaint #9906837 about?
Complaint #9906837 was filed against Bank Of America, National Association regarding Prepaid card specifically about Problem with a purchase or transfer. It was received by the CFPB on 2024-08-23T12:00:00-05:00.
How did Bank Of America, National Association respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Prepaid card) and describe your issue in detail.
Can I see other complaints against Bank Of America, National Association?
Yes, visit the Bank Of America, National Association company profile at readthecomplaint.com/company/bank-of-america-national-association to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.