Prepaid card -- Trouble using the card -- Complaint #9828733
Complaint Overview
Complaint ID: 9828733
Company: Bank Of America, National Association
Product: Prepaid card
Sub-Product: Government benefit card
Issue: Trouble using the card
Sub-Issue: Problem using the card to withdraw money from an ATM
State: California
ZIP Code: 925XX
Date Received: 2024-08-16T12:00:00-05:00
Date Sent to Company: 2024-08-16T12:00:00-05:00
Company Response: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
The BofA prepaid XXXX XXXX notified me by mail that they suspected fraud because of some out of country transactions that had occurred. I'm not sure of the total because I never was able to get a statement from them or log into my account because they shut my card down. I'm not even sure of the dates now but best guess somewhere in XXXXXXXX XXXX XXXX
Frequently Asked Questions
What is Complaint #9828733 about?
Complaint #9828733 was filed against Bank Of America, National Association regarding Prepaid card specifically about Trouble using the card. It was received by the CFPB on 2024-08-16T12:00:00-05:00.
How did Bank Of America, National Association respond to this complaint?
The company responded with: "Closed with non-monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Prepaid card) and describe your issue in detail.
Can I see other complaints against Bank Of America, National Association?
Yes, visit the Bank Of America, National Association company profile at readthecomplaint.com/company/bank-of-america-national-association to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.