Credit reporting or other personal consumer reports -- Problem with a company's investigation into an existing problem -- Complaint #9804951
Complaint Overview
Complaint ID: 9804951
Company: Mohela
Product: Credit reporting or other personal consumer reports
Sub-Product: Credit reporting
Issue: Problem with a company's investigation into an existing problem
Sub-Issue: Their investigation did not fix an error on your report
State: Virginia
ZIP Code: 22102
Date Received: 2024-08-13T12:00:00-05:00
Date Sent to Company: 2024-08-13T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
On XX/XX/XXXX I paid off my student loans with Mohela. On XX/XX/XXXX I received confirmation that my loans were paid off. On XX/XX/XXXX I went to check my credit report with XXXX and I noticed that XXXX months of payments were missing from my report, it showed that my last payment was in XXXX and that I owed over {$XXXX} still. I filed a dispute that day. Today ( the XXXX ) XXXX got back to me and said the dispute was resolved. The total owed was the same, and they are still missing 6 months of payments, the only change they made was to say that they received information this month.
Frequently Asked Questions
What is Complaint #9804951 about?
Complaint #9804951 was filed against Mohela regarding Credit reporting or other personal consumer reports specifically about Problem with a company's investigation into an existing problem. It was received by the CFPB on 2024-08-13T12:00:00-05:00.
How did Mohela respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit reporting or other personal consumer reports) and describe your issue in detail.
Can I see other complaints against Mohela?
Yes, visit the Mohela company profile at readthecomplaint.com/company/mohela to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.