Credit card -- Problem with a purchase shown on your statement -- Complaint #9804862
Complaint Overview
Complaint ID: 9804862
Company: Synchrony Financial
Product: Credit card
Sub-Product: Store credit card
Issue: Problem with a purchase shown on your statement
Sub-Issue: Credit card company isn't resolving a dispute about a purchase on your statement
State: Texas
ZIP Code: 78254
Date Received: 2024-08-14T12:00:00-05:00
Date Sent to Company: 2024-08-14T12:00:00-05:00
Company Response: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Company is still failing/refusing to properly investigate and for now a year has reported incorrect balances to credit reporting bureaus and me, the incorrect balance has prevented me from making payments as I am not quite sure how much I owe per month as this company is attempting to charge me due to items I ordered but never received even with XXXX XXXX of scheduled deliveries after the delivery confirmation Synchrony used, they will need to update my account and explain their blatant disregard of proof submitted by me the consumer
Frequently Asked Questions
What is Complaint #9804862 about?
Complaint #9804862 was filed against Synchrony Financial regarding Credit card specifically about Problem with a purchase shown on your statement. It was received by the CFPB on 2024-08-14T12:00:00-05:00.
How did Synchrony Financial respond to this complaint?
The company responded with: "Closed with monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card) and describe your issue in detail.
Can I see other complaints against Synchrony Financial?
Yes, visit the Synchrony Financial company profile at readthecomplaint.com/company/synchrony-financial to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.