Checking or savings account -- Managing an account -- Complaint #9804022
Complaint Overview
Complaint ID: 9804022
Company: Citibank, N.A.
Product: Checking or savings account
Sub-Product: Checking account
Issue: Managing an account
Sub-Issue: Deposits and withdrawals
State: Illinois
ZIP Code: 60490
Date Received: 2024-08-14T12:00:00-05:00
Date Sent to Company: 2024-08-14T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Hi! This is XXXX XXXX my Citibank account is currently locked and has been locked since XX/XX/year>!! I have been relentlessly trying to get access to my money!!! I deposited my government refund check into this account and now Citibank blocked my account for no reason! They are stating that Citibank fraud department has sent out a Reference code for me to call and verify my identity! This has been their same response since XX/XX/year> and it is now XX/XX/year> and I still did NOT receive! I even asked if I can step into the branch and present my government issued Identification Card and Citibank refused to let me! I do not know what more do Citibank want me to do! I am not the only person that is going through this same situation! I have read over ten different articles about Citibank freezing their accounts for no reason! This is will be my second time reaching out regarding this matter! The previous representative that was assigned to my case was VERY RUDE!! When I explained to her to make sure the fraud department was sending my reference code to the correct address which is XXXX XXXX XXXX XXXX XXXX IL XXXX she told me that Citibank will send to a verified address and I do not know what address that maybe because I do not live anyplace else only XXXX XXXX XXXX XXXX XXXX IL. If Citibank does not want to release my funds I want my accounts closed and I want a cashiers check to be issued to my address that is on file l! This is ridiculous how do Citibank expect people to survive without their funds! This has been so stressful and very frustrating!!! If someone can please reach out to me about this situation as soon as possible! I am sick and tired of getting the run around and going back and forth with Citibank!! Down below I will attach documents from some of the articles online.
Frequently Asked Questions
What is Complaint #9804022 about?
Complaint #9804022 was filed against Citibank, N.A. regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2024-08-14T12:00:00-05:00.
How did Citibank, N.A. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Citibank, N.A.?
Yes, visit the Citibank, N.A. company profile at readthecomplaint.com/company/citibank-n-a to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.