Credit card -- Closing your account -- Complaint #9804016
Complaint Overview
Complaint ID: 9804016
Company: Citibank, N.A.
Product: Credit card
Sub-Product: General-purpose credit card or charge card
Issue: Closing your account
Sub-Issue: Company closed your account
State: Texas
ZIP Code: 75028
Date Received: 2024-08-14T12:00:00-05:00
Date Sent to Company: 2024-08-14T12:00:00-05:00
Company Response: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
On XX/XX/XXXX via chat with a Citi Card agent I requested a replacement card and was told it would be mailed and should be received in 4-7 business days. When I looked again at my account it showed the account was closed. I never requested for my account to be closed! I reached out to Citi Card via phone on XX/XX/XXXX and spoke to an agent who told me that the account was closed because I had requested it on XX/XX/XXXX. I NEVER REQUESTED FOR MY ACCOUNT TO BE CLOSED. I explained to the phone agent that I never requested account closure and was expecting a replacement card. They informed me that they could request for the account to be reopened but it probably would not be able to be reopened. My account balance was {$0.00} so I informed the phone agent that I wanted to file a complaint and that I would not be requesting a reopen if there was slim to no chance that it would be restored.
Frequently Asked Questions
What is Complaint #9804016 about?
Complaint #9804016 was filed against Citibank, N.A. regarding Credit card specifically about Closing your account. It was received by the CFPB on 2024-08-14T12:00:00-05:00.
How did Citibank, N.A. respond to this complaint?
The company responded with: "Closed with non-monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card) and describe your issue in detail.
Can I see other complaints against Citibank, N.A.?
Yes, visit the Citibank, N.A. company profile at readthecomplaint.com/company/citibank-n-a to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.