Checking or savings account -- Managing an account -- Complaint #9803975
Complaint Overview
Complaint ID: 9803975
Company: Bank Of America, National Association
Product: Checking or savings account
Sub-Product: Checking account
Issue: Managing an account
Sub-Issue: Deposits and withdrawals
ZIP Code: XXXXX
Date Received: 2024-08-14T12:00:00-05:00
Date Sent to Company: 2024-08-14T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I have a bank account with Bank of America, but now I live overseas and I am trying to close it. My online access was blocked due to some obscure security measure. I called the bank and was told to travel all the way to XXXX XXXX, XXXX ( a XXXX-hour flight from XXXX, where I live ). I went to the address I was given, but the local branch didn't even allow me inside, alleging they operate independently from the US system. I called again and the only thing they say is that I have to go to a BOA branch in the US. The problem is that I don't have any plans to travel and the amount of money is just over {$2000.00}, so it wouldn't make any sense to pay for a trip which would be more expensive than the money I am trying to retrieve. I traveled to XXXX XXXX because of a bank mistake and now I'm in a humiliating situation, having to beg for my hard-earned money. In my most recent attempt to contact BOA, I was provided with the contact information of a person who is never available and does not return my calls, despite leaving messages on her voicemail.
Frequently Asked Questions
What is Complaint #9803975 about?
Complaint #9803975 was filed against Bank Of America, National Association regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2024-08-14T12:00:00-05:00.
How did Bank Of America, National Association respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Bank Of America, National Association?
Yes, visit the Bank Of America, National Association company profile at readthecomplaint.com/company/bank-of-america-national-association to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.