Checking or savings account -- Managing an account -- Complaint #9803974
Complaint Overview
Complaint ID: 9803974
Company: Goldman Sachs Bank USA
Product: Checking or savings account
Sub-Product: CD (Certificate of Deposit)
Issue: Managing an account
Sub-Issue: Deposits or withdrawals
State: Indiana
ZIP Code: 46038
Date Received: 2024-08-14T12:00:00-05:00
Date Sent to Company: 2024-08-14T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
XX/XX/XXXX closed CD Marcus confirmed in email XX/XX/XXXX CD maturity XXXX contacted Marcus 2x XXXX and XXXX reps Hasnt closed yet! XXXX Marcus supervisor XXXX admitted Marcus made an error and renewed CD by mistake. Confirmed will be transfer to my bank account on file 3-5 business days NO early withdrawal penalty since Marcus renewed against my XX/XX/XXXX instructions to CLOSE! XX/XX/XXXX STILL HAVE NOT RECEIVED MY MONEY. NOT TRANSFERED!
Frequently Asked Questions
What is Complaint #9803974 about?
Complaint #9803974 was filed against Goldman Sachs Bank USA regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2024-08-14T12:00:00-05:00.
How did Goldman Sachs Bank USA respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Goldman Sachs Bank USA?
Yes, visit the Goldman Sachs Bank USA company profile at readthecomplaint.com/company/goldman-sachs-bank-usa to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.