Credit card -- Other features, terms, or problems -- Complaint #9778007
Complaint Overview
Complaint ID: 9778007
Company: Bank Of America, National Association
Product: Credit card
Sub-Product: General-purpose credit card or charge card
Issue: Other features, terms, or problems
Sub-Issue: Other problem
State: New York
ZIP Code: 121XX
Date Received: 2024-08-11T12:00:00-05:00
Date Sent to Company: 2024-08-12T12:00:00-05:00
Company Response: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Older American
Consumer Narrative
Identity theft- Did you receive my original description? -Must have hacked my email account. -My cell Phone account thru XXXX XXXX, changed to a phone fraudulently purchased on my account- I called and corrected/they know fraudulent activity. - {$5000.00} worth of furniture ordered on XXXX credit card to a address in Florida. Called XXXX and reported as fraudulent. Closed account. XXXX still sending me texts about furniture being delivered. XXXXBank of America Visa account showed {$20000.00} transfer to another bank. I went to Bank of America and reported- they called their fraud line with me. An {$800.00} XXXX transfer fee had also been paid. Now still {$20000.00} debt showing online and Bank of America wants my claim in writing with additional info. They did not contact me. I had an email when I went back and checked- stating my transfer went thru. -I do not check my email every day. But I always have my cell with me and did not receive a text from Bank of America! I did not receive a call identified as Bank of America! -I have changed all my passwords. Closed XXXX account. Locked my new Visa Charge card from Bank of America. I plan to make a police report tomorrow. My Son in law Scrubbed my computer. -I just want this to go away. Can You help me?
Frequently Asked Questions
What is Complaint #9778007 about?
Complaint #9778007 was filed against Bank Of America, National Association regarding Credit card specifically about Other features, terms, or problems. It was received by the CFPB on 2024-08-11T12:00:00-05:00.
How did Bank Of America, National Association respond to this complaint?
The company responded with: "Closed with monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card) and describe your issue in detail.
Can I see other complaints against Bank Of America, National Association?
Yes, visit the Bank Of America, National Association company profile at readthecomplaint.com/company/bank-of-america-national-association to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.