Checking or savings account -- Managing an account -- Complaint #9777765
Complaint Overview
Complaint ID: 9777765
Company: Citibank, N.A.
Product: Checking or savings account
Sub-Product: Savings account
Issue: Managing an account
Sub-Issue: Problem using a debit or ATM card
State: New York
ZIP Code: 10458
Date Received: 2024-08-12T12:00:00-05:00
Date Sent to Company: 2024-08-12T12:00:00-05:00
Company Response: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
On XX/XX/XXXX I had went to Citi bank on XXXX XXXX XXXX and withdrew XXXX dollars from my savings account via ATM, I arrived there at XXXX and I was having trouble placing my card in the ATM, a older guy gestured me to use the ATM it seemed like he just used I was unable to place my card in that ATM as well, he then grabbed my card and hit contact less, he gave me back a card that I thought was mine, I took my money put it away and left. A little after XXXX I realized I had the wrong card and returned to the bank, I had not realized that at XXXX a teller withdrawal came out of my account for XXXX dollars, I have completely complied with the investigation and sent my police report to the team. I am a college student and I asked the customer service multiple times for a provisional credit they stated once I signed the affidavit, I signed it explaining that my card was swiped out and I have no clue how this man got my PIN number, I was told that I cant get a credit because it was teller withdrawal, I was hung up on twice in one day by Citi bank representatives in the fraud department. I have been ran all over the place I feel like its not being taken seriously because of me being a minority, I changed banking institutions because I no longer feel like my money is safe, I have been with that bank close to 5 years and I have been treated awful in this situation, I have had to resort to using my credit card to purchase books for my upcoming semester its just horrible. I call for updates they are saying the investigation can take up to 90 days one day 60 another its very frustrating. Please look into this on my behalf. Thank You
Frequently Asked Questions
What is Complaint #9777765 about?
Complaint #9777765 was filed against Citibank, N.A. regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2024-08-12T12:00:00-05:00.
How did Citibank, N.A. respond to this complaint?
The company responded with: "Closed with monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Citibank, N.A.?
Yes, visit the Citibank, N.A. company profile at readthecomplaint.com/company/citibank-n-a to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.