Money transfer, virtual currency, or money service -- Fraud or scam -- Complaint #9777700
Complaint Overview
Complaint ID: 9777700
Company: Citibank, N.A.
Product: Money transfer, virtual currency, or money service
Sub-Product: Mobile or digital wallet
Issue: Fraud or scam
State: Connecticut
ZIP Code: 06514
Date Received: 2024-08-11T12:00:00-05:00
Date Sent to Company: 2024-08-11T12:00:00-05:00
Company Response: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
On XX/XX/year>, while on vacation abroad, I received a phone call from someone alleging to be from Citibank, telling me there was unauthorized activity on my account. I was informed that there was a pending {$5000.00} charge, through XXXX. While I did not provide any information as to passwords, etc, the person in the other side had access to all my account information, including my social security number. When I saw the XXXX removed from my balance, as I was looking at my balance throughout the call, and they began to ask me to make another charge to reverse the payment, I hung up and called Citibank. A dispute was immediately filed. On XX/XX/year>, I received a letter from Citibank informing me that my dispute was denied because their investigation determined that I made the charge myself, which is completely untrue.
Frequently Asked Questions
What is Complaint #9777700 about?
Complaint #9777700 was filed against Citibank, N.A. regarding Money transfer, virtual currency, or money service specifically about Fraud or scam. It was received by the CFPB on 2024-08-11T12:00:00-05:00.
How did Citibank, N.A. respond to this complaint?
The company responded with: "Closed with monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Citibank, N.A.?
Yes, visit the Citibank, N.A. company profile at readthecomplaint.com/company/citibank-n-a to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.