Credit card -- Problem with a purchase shown on your statement -- Complaint #9774677
Complaint Overview
Complaint ID: 9774677
Company: Synchrony Financial
Product: Credit card
Sub-Product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Sub-Issue: Card was charged for something you did not purchase with the card
State: Pennsylvania
ZIP Code: 16803
Date Received: 2024-08-11T12:00:00-05:00
Date Sent to Company: 2024-08-11T12:00:00-05:00
Company Response: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
There was a fraudulent charge by XXXX XXXX on XX/XX/year> for {$XXXX}. I reported the problem and XXXXXXXX XXXX XXXX XXXXXXXX issued a new card/number. They did their process and denied a refund because I " authorized, participated in or benefited from the purchase. '' I can't find any record of this app through XXXX or XXXX or even in my online history. I am currently trying to get the XXXX company to provide me with any information about my supposed " account. '' I would never sign up for a running app as I'm XXXX XXXXXXXX. I have XXXX to try to lose weight which I haven't opened since XX/XX/year>. I hate running. I made this clear to the person I spoke with at Synchrony bank.
Frequently Asked Questions
What is Complaint #9774677 about?
Complaint #9774677 was filed against Synchrony Financial regarding Credit card specifically about Problem with a purchase shown on your statement. It was received by the CFPB on 2024-08-11T12:00:00-05:00.
How did Synchrony Financial respond to this complaint?
The company responded with: "Closed with monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card) and describe your issue in detail.
Can I see other complaints against Synchrony Financial?
Yes, visit the Synchrony Financial company profile at readthecomplaint.com/company/synchrony-financial to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.